JC Appliance Repair

Having read the reviews for JC Appliance Repair, I expected to have a successful repair for my KitchenAid oven which took a long time to preheat and no longer achieved The appropriate temperature for baking.
Johnny arrived quickly and diagnosed the issue as needing a new bottom element. He returned as promised and installed the new element which after a cursory trial during which he did not wait to see if the baking temperature was properly achieved, he deemed it fixed. upon request he said the warranty of the repair would be three months.
When I later attempt to use the oven it took one and a quarter hours to reach a temperature of 340°F and would not go any higher. The top element [broiler] was on the entire preheating time. I surmise the replaced bottom element was still not working as the oven was behaving exactly the same as before the repair. On a call to Johnny, The response was quotation mark well then it is working. Indeed it was NOT working. A properly working oven should reach 500°F in a reasonable amount of time and not stop at 340°F. Johnny then responded that he would return but charge another $120 Service charge. He did return and charged in order to fix it properly. At that time he suggested I had made a mistake (after 30+ years of cooking and baking!!)In putting on the oven, The implication being either that I did not know what I was doing or I was being untruthful. As I said to him ,why would I need to call you back if the oven were working properly??
Conclusion: 1. The oven was not properly fixed the first time as not able to reach 500 Degrees Fahrenheit.
2. he did not return willingly to remedy the problem nor did he admit responsibility for the mistake.
3. he questioned my competence and honesty. I found this disrespectful And not at all consistent, in my experience ,with a repair service whose top priority is customer satisfaction.
4. He did not honour the stated three month warranty for the work, charging an additional $120 service charge regarding a repair that should have been done right and checked the first time and should not have required a further attendance.
5. I am disappointed in this service and do not recommend this company.

JC was great, accommodating to my schedule and diligent with his repair. He was vey polite, came on time and with his quick thinking saved me a lot of money! Highly recommend.

Great service! We were in a rush to get our dryer fixed and JC was able to accommodate us.

We called JC appliances for a washer repair, I just ran a load and so far so good. It's worth noting that Jonny went out of his way to help us out. There a lot of shady people out there but it is good to encounter a fair, honest and hardworking person who looks after their customers.

Johnny is amazing. Was having trouble with our ice maker which was resulting in a frozen ice maker and water leaking in the main refrigerator compartment. Johnny was super responsive to my initial email and arranged to come over right away. He diagnosed the problem (faulty ice maker), ordered the parts - had to come from the US, and then came over and fixed the issue without any problems. He is very respectful and easy to work with. He also took all the appropriate COVID protocols as we had seniors in the house. Would highly recommend.

Johnny came to reinstall my dishwasher that had come loose (was installed previously by another company). My dishwasher is level and secure now. Johnny was professional, personable and very respectful of my home. Would not hesitate to use him again. Thank you!

Johnny came at the time he said he would so he didn't inconvenience my family. Our dryer was not heating up and he initially assumed it was going to cost a significant amount with new parts. Once he had a chance to fully assess the problem, the was able to fix the dryer, explain to us exactly what the issue was and change is significantly less than we thought. He is respectful, pleasant and very helpful. I would happily use him again if we had another issue like this.

Fabulous service. Texted last evening and had someone come in today. Problem quickly diagnosed and fixed. Johnny was very friendly and efficient. Will use them for all other appliance repair needs!

Came on time, did a great job. Will definitely ask for him again and recommend to anyone!

Very good service, arrived as scheduled . Fully explained options and repair successful without parts needed. Highly recommended.