It's entirely possible Gazeebros are great at their craft. You definitely would think so given their Instagram. What they aren't good at it customer service and following through on commitments.
I reached out to them in early May after seeing their reviews here on Homestars. I outlined my project and sent them photos as requested. The initial conversation was really helpful and I was looking forward to working with them. After sending everything over, I was told I would have a quote in a few days, but it never arrived.
A week later I reached out and was told they were busy but that a quote would be delivered by the end of the weekend. When it never arrived, I called back again and was told they were having computer issues but that they'd send it again, and if I didn't receive it that they'd then drop it off at my home. Surprise, surprise, it never arrived. I texted asking when I could expect it and was told they would call me 2 days later to sort everything out, which they never did.
At the end of all this, they wasted a bunch of my time and delayed my project by a month because they never followed through on their commitments.