I specifically asked whehter the company was familiar with heat pump/hybrid electric hot water tanks, and if they would install one. They technician arrived and was unfamiliar with the product and was not able to install. It was a waste of my time, and of theirs.
- Approximate cost of services:
- $1,500.00
- Company Response
Hi Private User,
We appreciate your feedback and apologize for any inconvenience you may have experienced. We understand that your expectations were not met during our recent service visit, and we sincerely regret any frustration this may have caused.
After reviewing the details of your request, it appears that there might have been a misunderstanding regarding your needs. It seems that the description you provided via communication on the HomeStars app did not accurately align with the plumbing needs found by our technician once he was on-site.
We take pride in our commitment to delivering the right solutions for our customers, and we regret that we may not have been able to comply with your specific plumbing requirements based on the information provided, however, after our technicians diagnosis a pump/hybrid electric hot water tank was not recommended to best service your needs.
Once again, we apologize for any inconvenience caused and appreciate your understanding.