Pegasus Appliance Repair

Appliance Repair
Hamilton ON L8S 4S3
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Appliance Repair
Pegasus Appliance Repair
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94%

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Reviews for Pegasus Appliance Repair

Average customer rating:
9.5 10 (101 reviews)

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Dami
Dami
1 review Guelph, ON
0/10

Dryer Vent

These are tricksters, please beware. I told them that I had an issue with the vent for my dryer. The gave the impression that they would diagnose the matter and resolve it. Upon arrival they now say they do not work on vents.

When your LG dryer is displaying the D80 error code, this means that you have a ventilation blockage of 80%. Explained that the interior lint was cleared and the vent needed fixing.

Approximate cost of services:
$115.00
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Company Response

Dear Dami,

We record our calls and investigated this issue.

You called us (an appliance repair service) and complained that your dryer shows an error code D80 (airflow issues) and you want us to come by and check it out.

We explained our terms to which you agreed upfront.
Technician examined the dryer and determined that the problem is not with your dryer but with the air duct and suggested to call an air duct cleaning service.

D80 error code means air flow issue that in most of cases is an inner issue with a dryer itself (air fan problem, excessive lint build up inside the unit, etc..). With your appliance it wasn't the case. We diagnosed it and we advised you on next steps you can take to resolve the problem.

We understand that you are frustrated because you still needed to pay us for a tech visit even though we can't really help, because, unfortunately, we repair appliances, we don't clean ducts (it's a separate field and service).

I apologize, but your claims that you told us upfront that you you know 100% that it is a air duct issue and need us to clean your duct are simply not true. You could not know that for sure before we came and did the diagnostic. If you would know it, you'd probably call an air duct company and not us in the first place.

Regardless, we appreciate your feedback and will definitely do our best to improve.

Hope that was a satisfactory explanation and you will find a right fit for your future repair needs.

DEREK
DEREK
1 review Milton, ON
10/10

Kitchenaid Stove repair

Of course when you need something to work, it breaks. We searched for BBB rated appliance repairs in Milton and were wary of poor service we had received before from other companies. Through HomeStars we found and researched Pegasus Appliance.
They were on-time, efficiently diagnosed the lower bake oven element and ordered a part. They were flexible with the install (two working parents schedule) and repaired the oven as on the $ estimate.
We have their info now and if any other appliance acts up we know who to call!

Approximate cost of services:
$450.00
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Company Response

Thank you so much Derek for such a wonderful review! We really appreciate it and we are always here for you when you need any help with your appliances.

Private User
Private User
Private User reviews Burlington, ON
9/10

Samsung washing machine repair

Emil arrived when indicated. Note to HomeStars ask for mobile nos as I provided land line no and texting updates failed.

Emil quickly determined problem. Parts ordered and 2 days later installed and problem resolved

Tech courteous removed shoes offered to help reset up laundry area. I. Had moved dryer out prior to his arrival

Approximate cost of services:
$450.00
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Company Response

Thank you for taking the time to give us this feedback. We appreciate your business

Simone in Toronto
Simone in Toronto
1 review Etobicoke, ON
10/10

Appliance repair

My repair tech did such a good job I emailed this to the company (Pegasus) and Im just copying that letter below. I was totally pleased with the value for the high quality work.

Hello Pegasus!

I am not sure who this is going to get to in your company, but I wanted to take a quick second to let you know how pleased I was with the service rendered at my house yesterday. Adrian came and fixed both the damper on my fridge and the door on my washing machine. He took his time assessing the problems, listened to my information and amateur diagnosis, explained my options and the associated costs, and gave intelligent feedback on my potential choices moving forward. The work was done promptly after the parts arrived, he showed me the defective part and dealt with what I am sad to say was a not so pristine fridge both emptying and reassembling it post repair. He was a pleasant man who was respectful to my house and cleaned up beautifully - leaving it a bit cleaner than he found it actually. All in all I was so pleased that I was compelled to write and tell you as much. I dont think it will happen that often but I will certainly use your company in the future should the need arise and will recommend you in glowing terms if I get the opportunity.

S

Approximate cost of services:
$956.00
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Company Response

Thank you so much Simone for such a kind words! We really appreciate it. I will pass it to Adrian.

Pauline
Pauline
0 reviews Burlington, ON
10/10

wine fridge repair

The repair man was polite, informative about the unavailability of parts for this make and model, but showed me how to clean the filters (info not in the product manual) and informed me that keeping it further out from the wall might solve the overheating problem. The fridge has been running fine since, saving me the cost of replacing it for now.

Approximate cost of services:
$90.00
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Company Response

Hi Pauline,

Thank you for your kind words. We are glad the team managed to meet your needs for a fridge repair!Looking forward to serving you in the future.

Pegasus Appliance Repair Team.

Rajan in Mississauga
Rajan in Mississauga
6 reviews Mississauga, ON
10/10

Dishwasher repair

Very knowledgeable technician. Very professional. Could diagnose the issue in 10 mins but unfortunately the part was unavailable.

Approximate cost of services:
$99.00
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Company Response

Thank you Rajan for your review and for choosing Pegasus Appliance Repair! We appreciate you as a customer.

jvlatko
jvlatko
0 reviews Grimsby, ON
10/10

fast, efficient and straight to the point

From the initial phone call to the end of the service it was easy, professional and efficient for a whirlpool washer leak. Both the intake caller and repair person, Emil, were very friendly and courteous. Pegasus will be my go to appliance repair business moving forward. Simply impressed.

Approximate cost of services:
$110.00
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Company Response

Thank you so much Jelica, for the 10 stars and this great review!
We're always here for you if you need us in the future.

James in Mississauga
James in Mississauga
1 review Mississauga, ON
10/10

Dishwasher Repair

Pegasus was incredibly responsive and quick to schedule a time that worked for me. Our technician, Adrian, showed up on time, and was very friendly and professional. He completed the dishwasher repairs quickly and efficiently. Couldnt ask for better service.

Approximate cost of services:
$400.00
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Company Response

Thank you, James, for this great review. We will let Adrian know that you liked his service. We're always here for you if you need us again in the future

Ron
Ron
2 reviews Hamilton, ON
10/10

Clogged dryer and blown fuse

Emil came on time and quickly assessed the problem. He did a disassemble, cleaned it out, replaced a fuse and put everything back in place.

i recommend their service.

Approximate cost of services:
$300.00
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Company Response

Thank you, Ron, for the great feedback and the 10 stars!
We appreciate your business

Amar & Minakshi Sharma  from Oakville
Amar & Minakshi Sharma from Oakville
1 review Oakville, ON
10/10

Good Service

Easily booked, with fast response time. The service man was knowledgable and able to fix the problem. Polite, courteous, and competent.

Approximate cost of services:
$230.00
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Company Response

Thank you for the 10 stars Amar! We appreciate it

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pegasus Appliance Repair

Pegasus Appliance Repair is a locally owned Hamilton area appliance repair company that’s here to help you when you need us most.

Our number one objective is getting your appliances fixed as quickly and as affordably as possible so that you can go back to living your life.

We are here to help throughout the COVID-19 health crisis.
Pegasus Appliance Repair remains available for service calls across the 7 days a week across the Greater Hamilton region.
Your safety is our top priority, so we continue to follow provincial health guidelines.
When we arrive at your home, we'll practice physical distancing, wash our hands on arrival, and disinfect any surfaces we touch.
We wish everyone nothing but the best health.
(289) 812-8120

CATEGORIES
Appliance Repair, Appliance Retailers, and Vacuum Sales & Service
SERVICES
Fridge Repair, Washer Repair, Dryer Repair, Dishwasher Repair, Stove Repair, Oven Repair, Microwave Repair, Dishwasher Installation
BRANDS
Admiral, AEG, Amana, Ariston, Bertazzoni, Bloomberg, Bosch, Dacor, Danby, Fisher & Paykel, Frigidaire, GAGGENAU, GE, Haier, Hardwick, Hotpoint, Huebsch, Inglis, Jenn-Air Kelvinator, Kenmore, KitchenAid, LG, Magic, Chef, Maytag, Miele, Moffat, Norge, Roper, Samsung, Speed Queen, Sub-Zero Thermador, Viking, Westinghouse, Whirlpool, Wolf
WEBSITE
https://pegasusappliancerepair.ca/
YEAR ESTABLISHED
2019
PAYMENT METHOD
Credit, Debit, Cash, Check, E-transfer
LICENSES
Fully Licensed
MEMBERSHIPS
BBB Accredited
LIABILITY INSURANCE
Yes
WARRANTY TERMS
Pp to 90 days warranty for repairs
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.