Water heater diagnosis and replacement
BEWARE - READ THROUGH
I called Superior Plumbing & Heating to fix a hot water issue and they suggested I needed a new hot water tank
. I agreed because this was an income property and the tenants had a baby and needed hot water asap. I ended up providing my own water heater($700) and paid them 2100 to install it which is already way to much. (they quoted $4500 for them to provide the tank).
The house is a duplex and has 2 water heaters as each unit is on its own meter. The tenant called back shortly after the tech left saying they still had no hot water. I called superior Plumbing a few times to get a tech to come back and got the run around. Luckily I had the techs phone number and he managed to get the service appt for me to come back.
When he came back again to check why it wasn't working he and the tenant found out that he actually replaced the wrong water heater. The tenant was with the tech the whole time on the original visit and said that the only thing the tech did before condemning the tank was read the label for the age and then checked the dump valve. He never confirmed if it was actually working or not. I trusted that they were giving me the correct info and they didn't.
Now I lost my good water heater as they removed it and refuse to return my calls or offer any compensation and my problem is still not fixed.
This is the worst customer service I have ever seen and I would not recommend anyone using this company ever. BEWARE
- Approximate cost of services:
- $2,800.00