We needed some mini split and heat pump install done at our home in North Burnaby. Unfortunately, central air is not an option due to our in-floor heating and no ducts. As we always do when looking for a new trade, we had several companies come out to quote. I thought a few sounded very good and knowledgeable until Harmon from TORR came out.
Our main level is about 1400sf of open floor plan with a great deal of windows in the back of the house. The easy install, the way all the other companies had quotes, was an outside wall and not in a spot that would cool the whole main floor very well. When Harmon came for his quote, he pointed this out right from the start and recommended a much more central location for better coverage. This require some difficult piping to achieve yet his quote was still one of the most competitive we received and well under some other companies. TORR also installed a new mini split in our master suite, once again not in the easy spot. My wife wanted it on a specific wall as not take away the aesthetics of the room.
Dealing with TORR was top notch. Communication and scheduling were excellent. All the staff were very respectful to the house and our cats. Work was all done professionally, Harmon took great care in checking over the completed project.
We were so happy with the final product that my wifes parents had him out a few weeks later for a full central air install. As seniors theyre always nervous about being taken advantage of but once again Harmon was fair with his quote, scheduling was fast and on time. Once all was completed the in-laws had nothing but good things to say about him and his crew.
Would recommend TORR to anyone looking.
Weve used our system a little so far and no complaints at all. Lets hope this summer is more comfortable that last!
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