Kevin's team from Sprayman Group completed a concrete repair for us that involved sealing cracks and water-proofing surfaces against future damage.
His responses were both professional and prompt, and the work was completed as described and on-time.
He was patient with questions, insightful with answers, and gave proper explanations on why something would (or more importantly) would not work, which I appreciated greatly.
He also maintained a respectful balance between asking what the client wanted and what he recommended, and made an acknowledgement of when he was switching between one or the other, which I also appreciated.
When the job was done, he also followed up on our satisfaction, noted a small challenge--colouring of the concrete, and recommended a way to address it with a tint that would better blend the colour / mask the repair.
The Sprayman Group's work was completed on-time, on-budget, with room for questions and a full explanation of what was being done--hard to ask for more than that!