Insight Pest Solutions

Erin and Justin completed their total inspection for insects and rodents in a professional and respectful manner! It was a blessing to have them service our home!!

Booked through door to door. Got the first service. To be honest never noticed a difference at all.

Ended up with a cancellation fee and a collection agency calling me to recoup all the funds. Would go with a more reputable company.

We were extremely excited to finally have pest control in our extremely bug-ridden neighbourhood.

Unfortunately, our experience hasnt been satisfactory.

The techs are super friendly, but the services simply dont work. For our first service call, we were told a list of things would be done (pellet deterrents, spiderweb removal, weeping hole clean out, etc.) but all that we received was a yellow jacket trap in one tree and a spray on the porch for spiders and earwigs. The spray did not deter any spiders nor earwigs.

We required a second service call due to a massive hornet nest near our community mailbox. The earliest appointment was 2 weeks from the date I called, but no one on our street could safely get their mail. I explained that to the booking agent, but they couldnt get a tech out sooner.

Today, the tech came and sprayed the nest but did not remove it. I called customer service and they explained how the treatment works, which was great! But, they have no intention of removing the nest once it becomes inactive, leaving us to chance whether we can get rid of it ourselves without being stung.

Secondly, we were told that with every call, they provide routine services, such as spraying for spiders/cleaning away spider webs. The tech wiped away one cobweb with his hand. We still have plethora of spiders in the same area where he wiped, no treatment was rendered.

All in all, its just not worth the investment. We have other outdoor services this week (an arborist) that cannot cut the tree because of the nest still being present. I cant walk out of my front door without being inundated by multiple species of spiders. Our earwig problem is still as prevalent as ever, as are the bald faced hornets.

I will have to treat my home myself, as their services arent anywhere near what we were told upon signing. As friendly as the customer service team and techs are, it unfortunately doesnt make up for the low-quality services.

We had Stuart here to begin treatments for bugs and pests. Very professional and informative. Gave us good info on what to watch for and cautioned us about our pets. Fast and efficient work Very happy with his services. Will ask for him to continue our treatments

Do you not deal with this company? They will not provide a contract and the service does not work to keep any type of pests. They will send it with collections and will be awful to deal with. They will charge you a cancellation fee when they dont provide a contract see what the cancellation fees are. Run do not use them run very fast.

Got rid of all the bugs in my house and the tech was super helpful with advice for prevention

Professional, caring and effective. We have been using Insight's services for about a year now and have seen tremendous results, with a significant reduction of insects and rodents. Highly recommend!

Sales rep made the pest solution and company sound amazing. Really good sales pitch I will them that, however approx. 3 wks later we noticed activity of pest inside the home which they said would happen but then decrease. However, this was not the case and the sales rep clearly stated to let them know and they will send someone to come by respray outside but also inside where we noticed it most.
This now, didn't happen. First tech scheduled, waited all day and nothing only to find out he said no one was home, I work from home! No bell was rung. Rescheduled and today waited again but no one. Later, checked my security camera to find out someone actually did come but knocked the door, never rand the door bell! Again I work from home and 2 floors up, that's the reason why homes have bells!
Sent an email to company to cancel the service and how bad the service was. Lady calls, says sorry and that they can schedule someone later today, I said I scheduled based on my availability and am busy but then told her how I disliked the service and to cancel. She didn't say anything else, no further apology or possible attempt to resolve issue and and said ok bye then hung-up! Later, head office calls and apparently that their tech! Cancelled remaining service if this is how their tech represent their company. I will give the lady who tried to reason with me and offer another tech but sorry I couldn't waste anymore time/money.

Benny came to our house and so far we had no issues with spiders or centipedes at all.
Benny was very helpful and answered all the questions we had very professionally and patiently.
We would recommend Insight Pest Solutions!

Jeff W from Insight knocked on my door saying they were in the neighborhood and can offer discount. Seemed nice and knowledgeable so against my judgement (never sign up with door to door) I signed on his ipad where he told me 3 times it was a one time treatment and no contract. Couldn't send me contract right away (could not read it on ipad due to sun) due to technical difficulties but when I got it was crystal clear I had signed a contract for 1 year with repeated charges and had 3 days to get out of it (coincidentally he was coming in 3 days). I quickly messaged the company and got out of it, although they tried to charge cancellation fee which I pointed out they couldn't according to their own contract. Avoid completely, save yourself a world of trouble.