Replaced damaged piping for our water heater
Okay - get this for a plumber! I called Matthew on a Friday, we had some damaged pipes that was affecting our flow rate, not urgent but we wanted it fixed. I told him it wasn't urgent and we agreed he would come to look at it on Wednesday.
He phoned Wednesday morning to let us know he was still make our agreed appointment, showed up right on time, surveyed the situation, gave us a quote and made an appointment for it to be repaired the next day. He told us he was having a mole removed in the morning but would come afterwards. We told him not to worry, to come on Friday but he insisted.
He called us after his surgery and told us we were right, he was in a lot of pain would it be okay if came the next day, of course we said.
He showed up the next day at the agreed upon time and did a super clean and quick job. We love our faster flowing water!
As a follow-up I called him that night at 8 p.m., thinking I would leave a message. He answered and trouble shot my problem on the phone.
Matthew is our only plumber we'll use now.
- Approximate cost of services:
- $120.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for the great review!