Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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Heesung C
Heesung C
0 reviews Airdrie, AB

Horrible experience

Recently, I installed Air Conditioner

Firstly, the sales man didn't keep his word to me about rebate installing a free Google Nest and a sensor. He promised me to install a nest and a sensor when the AC installation date. However, after I agreed and signed a contract he just said "I'll give it later" but didn't answer the phone call just ignored. Eventually, I didn't get a nest and a sensor so far.

Secondly, poor time management. I booked a free quotation date and time online. The guy was an hour late for an appointment. Even installation date was delayed for a day. Technician was delayed three times.

Finally, I got an email from Admin about service installation was complete and requested my signature on the document. I read it and I was so annoyed. It showed Nest ID setup was complete although I didn't any google ID for Nest during installation. I can't sign it because it wasn't true.

I regret to contact this company especially the sales person.

Approximate cost of services:
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Company Response

Hello Heesung, I am sorry to hear of your experience, if you would like to speak further, please email your account details, and I would be happy to help. Thank you, Karen –