My experience with Reliance Home Comfort Services and Rental Equipment has been disappointing. When I initially engaged their services earlier this year, there was a lack of transparency regarding the rental terms, specifically regarding the inclusion of rental amounts on the property title. This information was not adequately communicated during the sign-up process, which led to unexpected discoveries later on.
Furthermore, my interactions with the sales personnel were not entirely satisfactory. There were instances where their sales approach felt pushy. Despite renting four products in March, I have been unable to fully utilize any of the services as intended.
The technicians assigned to address issues with the rented products appeared to lack adequate understanding of the equipment. Additionally, there were attempts to upsell additional products during their visits, which was not aligned with my expectations.
Regrettably, an ongoing issue that has persisted for over four months remains unresolved. Despite assurances, the area manager, who was meant to address these concerns, failed to follow up as promised, leaving me feeling neglected and without a resolution.
In conclusion, my experience with Reliance Home Comfort Services and their rental equipment has been unsatisfactory. I would caution others considering their services to thoroughly assess the terms and reliability of their equipment before entering into any agreements.
- Approximate cost of services:
- Company Response
We are sorry that you had a disappointing experience. We strive to provide a fully transparent sales experience with all of our customers. Please email me and I would be happy to help email@example.com - Karen