Reliance Home Comfort

I have both my furnace and a/c covered by Reliance's protection plan which has been the best decision I have ever made. During the last cold snap in mid-January my family and I awoke to no heat. I called Reliance immediately and described the problem. We were scheduled for an appointment the next day. When I advised that my husband was just beginning radiation treatments for cancer at the time she advised she was very helpful and compassionate and made sure that we received service the same day we called. It turned out the ignition switch within the furnace had failed completely. The service technician had the part in his truck and replaced the part in 10 minutes at no cost. We were warming up 20 minutes after he arrived. I cannot thank Reliance's staff and managers enough for prioritizing our call as my husband cannot tolerate the cold and their efforts made a real difference to us during a very difficult time.