Reliance phone and set up a yearly service call on our Goodman Furnace.for 27 Mar, Serviceman called and changed to 26 Mar but forgot to bring a filter, DUH, He said he would be back the next day but he failed to show up, wasting a day of mine. I called Reliance and spoke with a man in the Philipenes he was sorry and made an apt for early March 28, again no one show up. I called again and received an apt for Saturday March 30, again a no show.Now I am very frustrated and call Reliance again. This time I spoke with Amanda in the Customer Resolution Dept. Amanda arranged for a Serviceman to install a filter on WO#RNK5479369. Mr Barry Greer arrived promptly and installed the filter in 5 minutes. Both Amanda & Barry were professional, knowledgeable and extremely polite. Both these two employees should be singled out as roll models. Obviously some of your employees need lessons in customer & company protocol. I am very disappointed with Reliance Service. Summer is just around the corner and I dread the service call for our air condition system
- Approximate cost of services:
- $10,000.00
- Company Response
Judi, I sincerely apologize for the inconvenience this has caused you. In an effort to investigate, could you please send more information to me at rmassingham@reliancecomfort.com and I will have this situation escalated to better understand this frustrating experience. Thank you. Rich