Daryl, Emp # 2109. Very polite, clean and efficient.
Called before he arrived; first visit of the morning.
Took 2 minutes to diagnose the problem (dead water heater) and explained how he knew.
Daryl removed the old heater and installed a new in under an hour, as he estimated, with minimal disruption to our household.
That said I'm not giving five stars because, in my opinion, the company itself needs to adjust its attitude. Not being able to provide emergency service the same day (I called first thing in the morning) is a no-go in my books. Had I been an older person or someone less experienced I might not have known what to do to limit the damage done by a catastrophic water leak. It was also difficult to find the service phone number which was buried 3 pages deep in their website. The sales number was prominently displayed on the home page but did not include an option for emergency service, that I could find. It should have been the very first option.
In my opinion that shows the company to be more concerned about sales than customer service. That said there service technician was exemplary and deserves full credit for the rating I am giving.
- Approximate cost of services:
- $0.00
- Company Response
Hello Ken. I apologize that we were not able to address the issue same day which is what we aim to achieve whenever possible. That said, this is valuable feedback which I will share in an effort to continue driving improvements in our business. Thanks for choosing Reliance and sharing this experience. Rich