A/C Service EXCEEDED my Expectations
We have an older furnace and AC unti with the Reliance Protection Plan. Called Reliance on Thursday as cenral air would not work. Serviceman arrived at 7:30 am next morning (Friday). Quickly dignosed a transformer and contact as being a problem. Fixed these and determined there was a refridgerant leak. He determined this was in the furnace evaporator and was covered under the plan. Ordered the part and said it would be delivered to our house on Monday or Tuesday; it arrived the same day Friday.
I called to book the followup service call and they had the second serviceman at our house the same day, Friday, to replace the evaporator; about a 4 hour job. By 5:30 pm Friday we had working A/C.
My expections were exceeded significantly. Two different servicemen, Dave and James, were prompt, efficient, and professional!! They set my expectations, and I was happy with the timing. Then Reliance exceeded my expectations with much faster than expected part delivery and then much faster than expected repair service.
I would highly recommend this service to everyone.
Thank you, Reliance, Dave and James!!
- Approximate cost of services:
- $1,500.00
- Company Response
Thanks Mark. We are thrilled with the speed and service that you received from Dave and James and sincerely appreciate the time you've taken to share this great experience. Thanks for choosing Reliance Home Comfort. We value your business. ~ Rich