Reliance Home Comfort

We woke up this morning to find our heat had shut off during the night. We called Reliance at 8:15 and their guy Rick 0861 was here by 10:30. He identified and fixed the problem (a wire in the thermostat). He also identified a problem with the fan motor, which was on the verge of failing due to a known problem with our model of furnace. He verified that he had time on his schedule, and that the part was locally available, and repaired the fan for us before it failed. The fan is now much quieter. Rick 0861 was a total professional, and explained everything to me very clearly. He was a pleasure to work with. I would give him my highest rating for his individual performance. I give Reliance as a company 4 out of 5 stars because their installation of our furnace has generated two service calls for shutdown heat within three years, although both are thankfully warrantied repairs. But it's okay if things go wrong because they fix it promptly and under warranty.