2 years ago, they installed a water heater for me. About 6 weeks ago, the local gas provider was inspecting my house, and gave me a RED TAG for improper installation of the water heater (wasn't grounded). Took about 2 hours on the phone to get Reliance to come out and fix it. After the THIRD time, they sent the right technician. He told me that he needs to fill out the RED TAG and send it to the gas provider. I was assured that I have nothing to worry about, as they will take care of everything. Long story short, they never sent it in, and the gas provider has shut of the gas. When I called and asked them why wasn't it done, they said they will look into it, to see if the report was sent in. In the mean time, I've got 90+ y/o grandparents at the house, that I need to send to the hotel, because it's 7C inside the house! Extremely unhappy with the service.
- Approximate cost of services:
- $2,500.00
- Company Response
I apologize for this experience Tony and would like more information in an effort to assist. Please contact me at rmassingham@reliancecomfort.com. Thanks in advance. ~ Rich