Reliance Home Comfort

RELIANCE is NO WHERE NEAR RELIABLE! Do not rely on them for a water heater, especially if your furnace is tied into the hot water tank. If the tank fails, you will have no heat as well and this is not a company where you want to be reliant on both water and heat. Terrible service from both Reliance Comfort the contractor, Canadian Air Systems, that they utilize. My water heater is an integral part of my furnace and no hot water = no heat. In the last week of November, my water heater failed 3 times in the same week meaning no hot water for showers, dishes etc. and no heat for 3 separate occasions in the same weak in sub zero temperatures. Each time getting a service technician from Canadian Air Systems took a full 24 hours to arrive and many phone calls. I lost 3 days of work to wait for the technician and the root cause of the problem was never diagnosed properly. SImple answers like a dirty sensor and loose wires made up two service calls and the last diagnostic is a faulty gas valve - which I am not confident will fix the issue. Superficial diagnostics which allow technicians to get in and out quickly and charge their fee resulted in my not getting resolution to the issue even after several calls and days of suffering in the cold. Long wait times on the phone to speak to an agent, halfway around the world in Manila, and no direct access to a manager made the experience even more frustrating. I would not recommend this company to anyone. If you have a rented tank, I would recommend buying your own - it pays for itself in a few years and will save you the aggravation of relying on this company.