Reliance Home Comfort

I ordered a new hot water tank from Reliance and was installed yesterday-Friday January 30, 2015. The 'subcontractor' Heatmasters installed the tank however forgot to turn on the natural gas. The temperature outside was -15 and the house was cool since the afternoon. I called them & they said that someone was coming out to see the issue. On a hunch I also called Reliance Service and Paul W # 2060 came out and simply turned on the natural gas for us. Thanks to Paul for helping us. Not impressed with Heatmasters where they came and installed , did not test, and not turn on the natural gas on a very cold evening !! I will be sending a e-mail to the BBB about the company Heatmasters. Unacceptable ! Satisfied with Reliance Home Comfort. Not Satisfied with Heatmasters!