Reliance Home Comfort

Our furnace stopped working on Sunday night. The house temperature was down to 12 degrees Celsius by Monday morning. I called Reliance Service at around 10:30 a.m. A service call was set up for 2:00 p.m. Bill P. #1786 called to let me know he was on his way and arrived promptly on time. He was courteous, knowledgeable and very professional. He tested the furnace and explained the process to me as he went along. Unfortunately, the heat exchanger had failed and the furnace was tagged as infracted. Bill provided me with all the information that I needed and made an appointment for me with Amy Anderer, Home Comfort Advisor for 5:30 that evening. Bill's experience was very much appreciated.