Reliance Home Comfort

I noticed some ice build up on the conduit leaving my evaporator and travelling to my AC unit. The first technician who was assigned to the task appeared overwhelmed; and although he opined that there was likely a leak in the system, and then "topped up" the refrigerant, he was not able to remedy the problem. He booked a follow up appointment for two days hence. after he left I noticed that there were unusual sounds coming from the evaporator. I called Reliance and asked for a different technician to complete the follow up call. The receptionist heard my concerns and assured me that another technician had been assigned..Today Steve K. RNK34664 arrived and presented as a complete opposite to the former technician. Steve performed a number of diagnostics, found the leak(s) and repaired the valves, removed the old refrigerant and replaced it with new material, installed a new moisture collector, and found that the previous technician had over-filled my system with too much refrigerant. The noise near my evaporator has ceased and the AC unit appears to be working very well. In addition to his overall level of competence, Steve answered all my questions fully and was professional and courteous throughout the complete procedure. Although one might think that my experience with the first technician would taint my rating of Reliance; I understand that no one individual has all the answers. Thanks to Steve as well as the receptionist who heard my ululations. It's always good news when you discover that a product can be replaced versus being obligated to purchase a new unit.