Reliance Home Comfort

Thinking of hot water tank from reliance? Think again! I paid $500/year for last 6 years to have rinnai tankless water heater rented so that if it breaks - the company will show up and fix it. today is 4 days and I do not have hot water yet. I took 3rd day off today out of 4 waiting and sitting like a prisoner in my own home unable to leave and they were going to be here at 10 am - no show - no call either - when I call they say they will be here in afternoon. 2 days ago it was exactly the same story - I waited at home all day and clearly I was last priority not first. Want same experience when things break? go with Reliance.