Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13489 reviews)

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Liz
Liz
1 review , ON
0/10

Air Conditioner

Also doing business as an ONTARIO INC. numbered company. Do not do business with this company. After coming to our home as we paid the insurance for our air conditioner we were told it could not be fixed and were convinced to rent a new one. We were not told that a $7500 lien would be placed on our property. We were never notified of this. We happen to find out during a search of our property. This is outrageous and unacceptable! Be aware consumers! This is bad business practice! I have tried to call and speak to someone and I keep getting passed around from person to person with no answers or resolution. DO NOT DO BUSINESS WITH THIS COMPANY

Approximate cost of services:
$7,500.00
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Company Response

Hi Liz, thank you for your valued feedback and review. Please email me with your account details to gwillson@reliancecomfort.com and I will be happy to help and address your concerns- Gemma

Private User
Private User
Private User reviews Thunder Bay, ON
10/10

good for me

Old furnace was acting up. Reliance responded within 2 hours and found that the secondary exchanger had a crack which rendered it unusable.
Salesman was here within 30 mins and the new furnace was installed the next morning. So far everything id great

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your kind words. We appreciate you choosing Reliance Home Comfort. - Gemma

Private User
Private User
Private User reviews Scarborough, ON
0/10

New furnace and heat pump install

This company is a joke. They subcontracted the installation of a new Train Furnace withe a matching new Heat Pump to LG Home Comfort of Mississauga on January 11, 2024 and we have experienced a number of problems.
1. Exhaust pipe from furnace leaking water
2. The hole made to the wall leading to the heat pump was not sealed.
3 The snow stand we paid for with a 5 ton heat pump was not installed
4. The heat pump is vibrating and the new A-coil is very noisy which means we cant use it as its very loud throughout most of the house. Three service calls made since installation date and 16 days later the heat pump noice is not corrected.

I would NOT recommend using Reliance or LG Home Comfort

Approximate cost of services:
$16,400.00
1 of 1 people found this review helpful.
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

B in Toronto
B in Toronto
0 reviews Mississauga, ON
0/10

rental equipment

I have rental equipment from reliance home comfort, I have been charged for protection services on this equipment for the last 12 months every time I try to get this resolved the C/S states we have fixed it. Only to find that they charge me again the next month

Approximate cost of services:
$385.00
1 of 1 people found this review helpful.
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Private User
Private User
Private User reviews North York, ON
0/10

No service provided

I paid monthly water heater rental fee ~$30/month to Reliance for years. I have never get the inspection service. The company just wanted to charge the fee and never provided service.

Approximate cost of services:
$30.00
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Jeremie
Jeremie
2 reviews Hamilton, ON
0/10

Rental of filter and humidifier gone wrong

Renting a furnace humidifier and chlorine filter for the kitchen for over 2 years. They never sent the filter replacements that are due every year despite multiple calls. I decided I'm done with them and wanted to buy out. The units are basically $200 new. I was told I was on a 7 years contract with 5 years remaining. Buy out is $2100. More than 5 times the equipment price. I'm also on a protection plan. Twice I called for a furnace issue and the tech had no clue what was wrong despite a clear error code on the furnace board. Once I called for furnace maintenance, the tech did his job and inadvertently clogged the drain pan leading to the AC flooding my basement floor which I had to replace.

Stay away.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Meghan in Saskatoon
Meghan in Saskatoon
1 review Moose Jaw, SK
0/10

Reliance will not call us back and our Boiler hasn't worked properly for 3 months

Old boiler was leaking constantly and we replaced the parts many times before but it was heating the whole house. We decided to just get the boiler replaced and rent from Reliance most feasible way at the time to pay for a new one. It was replaced in November. It was set up(piped) incorrectly and it was leaking gas for a good Month before that was fixed. After the Gas leak and the piping were "fixed" The heating started working upstairs but still wasn't working in the basement. We have had technicians in 12+ times still to no avail. We have been trying to get someone from management to call us back for over a month now with no avail as well. We just want the boiler out of our house and to go with someone else.Very disappointed with the customer service and the professionalism of this company. Will be reporting to better business bureau DO NOT RECOMMEND.

Approximate cost of services:
$16,000.00
1 of 1 people found this review helpful.
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Company Response

Very sorry to hear about this experience. Please email me with your account details and I can follow up with the local branch. jdeboo@reliancecomfort.com -Jessica

Shayla in Peel Region
Shayla in Peel Region
1 review Mississauga, ON
10/10

Furnace Installation

Our furnace suddenly stopped releasing hot air and we got same-day diagnosis from Ali who was wonderful to speak with. Also same-day we spoke with Monesh at our home about what options we had for replacing the furnace. Very informative, incredibly helpful and understanding, and a joy to speak with. The warranty that Reliance offers is also top-notch and the dedication to working with customers is very appreciated.

We will be continuing to work with Reliance in the future if we ever run into issues with our home or if we need to replace anything. 10/10!

Approximate cost of services:
$6,000.00
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Company Response

Thank you for the kind review and taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

UxQb4NaFR@DwCP4
U. R.
1 review Vaughan, ON
0/10

Water tank Issues-Disappointing Experience with Reliance Home Comfort's Customer Service

I recently had a water heater replacement with Reliance Home Comfort, and unfortunately, my experience with their service has been incredibly frustrating and disappointing.

Upon the water heater replacement, my family and I noticed an unpleasant smell and a pungent taste in the hot water coming from the tank. While the cold water seemed fine, the issue persisted with the water from the heater. Multiple service calls were placed, but the technicians were unable to resolve the problem. This led me to escalate the matter to a manager and a skilled technician, both of whom advised waiting for a few days for a follow-up. However, no one reached out as promised.

After more than 10 days of ongoing issues, I contacted Reliance Home Comfort again on January 18, 2024, seeking further investigation into the matter. I was given a reference number and assured that the head office would call within 48 hours to arrange for a new tank replacement. Disappointingly, no one contacted me within the specified timeframe. Upon reaching out, I was informed that the case had been closed without resolution.

This lack of communication and failure to address the ongoing problem is unacceptable. It seems that Reliance Home Comfort is more interested in securing customers' money than providing satisfactory support when needed. The frustration of the customer appears to be disregarded, and the company seems unresponsive to genuine concerns about the quality of their service.

I have been assigned another reference number (Ref#31799877) after expressing my dissatisfaction, and I am left hoping that this time someone will address my concerns and provide a solution. However, the repeated issues and the company's apparent unwillingness to rectify them have left me questioning the reliability and customer-centric approach of Reliance Home Comfort.

In conclusion, based on my experience, I cannot recommend Reliance Home Comfort to others, as their customer service has been far from satisfactory and has failed to resolve the issues with the water heater replacement.

Approximate cost of services:
$75.00
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Company Response

Very sorry to hear about this experience. If you require further assistance please email me with your account details and I will follow up with the local branch. jdeboo@reliancecomfort.com -Jessica

kelly in Winnipeg
kelly in Winnipeg
1 review Winnipeg, MB
10/10

Josh the Sales man

Josh came out to help me with the lease of a new furnace. He was very pleasant and helpful. I was very comfortable talking with him and it was a sales visit I actually enjoyed!
He helped me select the best furnace for my home.
Josh is very personable, quick to smile and great to talk to.
Thanks Josh!!

Approximate cost of services:
$12.00
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Company Response

Thank you for the kind words and great review! We appreciate your business and are thrilled that Josh was so helpful.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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