Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

84%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13484 reviews)

Sort by

Private User
Private User
Private User reviews Newmarket, ON
10/10

inspect old furnace and install new furnace

We were very impressed with the service call to fix our furnace. His knowledge was very detailed. We were also very impressed with the team that installed our new furnace. For that we give the company 10 out of 10.

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! - Karen

Private User
Private User
Private User reviews Chatham, ON
0/10

WORST CUSTOMER SERVICE AND CHARGES YOU FOR THINGS THEY ADMITTED YOU DIDNT AGREE TOO

I was billed for charges I did not agree to and when I called customer service Shaz laughed at me and told me she would cancel the protection plan that I did not want nor sign up for but that I would need to pay for a years worth of services in order to do that. I am so livid. Every time I have to deal with this local company I get someone that either laughs at me, cant speak English, or I cant understand them.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Robyn in Owen Sound
Robyn in Owen Sound
1 review Owen Sound, ON
10/10

New furnace install

We had the pleasure of dealing with Jason a reliance representative, who was very efficient when explaining the process of obtaining a new furnace. He did a follow up with us as well. Every company could learn from the reliance level of excellent service.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thank you for the feedback. We appreciate your kind words and are glad that you called on Reliance!

Adrienne
Adrienne
1 review Hamilton, ON
0/10

Reliance and Liens

The man who installed our splits was absolutely amazing.
The people who have been billing our account have done so religiously. 215.85 per month. You think you're golden paying your bills. Fast forward to now, trying to buy a house doing great--until the Bank broker tells me there is a lien on my house...for 18, 100. Reliance please EXPLAIN, this tactic...I am beyond angry at how you present as a nice guy when in reality you're hurting people.....................if you wanted to bill me 18, 000 day one maybe you should have done it legitimately but you're getting away with these crusades and the Canadian Government has done ZERO.

Approximate cost of services:
$18,100.00
Was this review helpful?
Company Response

The Notice of Security Interests is a legal document that serves to protect the rights of the equipment owner, which, in this case, is our rental service. This notice is filed to inform third parties, such as potential buyers or creditors, that there is a security interest in the HVAC equipment.
In the context of rental agreements, the Notice of Security Interests is a precautionary measure that ensures the owner's rights are recognized, especially in case of any unforeseen circumstances, such as default on payments or disputes. It doesn't impact your rights as a renter or the normal use of the equipment during the rental period.
It's important to note that the presence of a Notice of Security Interests doesn't imply any lack of trust or confidence in your ability to adhere to the terms of the rental agreement. Instead, it is a standard procedure for protecting the interests of the equipment owner.
If you are planning to sell your home and have rental HVAC equipment installed, the good news is that rental agreements are often transferable to a new homeowner. This means that the new homeowner can assume the existing rental agreement, continuing to enjoy the benefits of the HVAC equipment without the need for additional contracts or installations.
To facilitate the transfer, please inform us about the upcoming sale of your property as soon as possible. We will guide you through the necessary steps to ensure a smooth transition for both you and the new homeowner.
If you have any specific concerns or questions about the Notice of Security Interests related to your rental, please feel free to reach out, and we'll be happy to provide further clarification.

Private User
Private User
Private User reviews Brampton, ON
10/10

Water heater

Mr Amiri came on time and he was able to explain to me the products and their uses. He also told me how the work is to be done.Overall , Im satisfied.

Approximate cost of services:
$9,700.00
Was this review helpful?
Company Response

Thank you for the kind review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Kingsville, ON
10/10

Technician

Referring to Tech 0950 Dec.15,2023
Very thoughtful ,informative, willing to listen, very professional,
respectful of others property.

Good representative of good trustworthy honest employee.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Brampton, ON
10/10

New Furnace Installation

I got a quote for a new furnace Friday afternoon and had the furnace installed Saturday morning. Everything went smoothly and efficiently. The representatives were friendly and accommodating. They did a great job cleaning up afterwards.

Approximate cost of services:
$5,900.00
Was this review helpful?
Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Kakabeka Falls, ON
10/10

Furnace

100% satisfied
Jamie is very nice and kind he help us and explains everything clearly even give us discounts. I recommend him. Very friendly guy.

Approximate cost of services:
$7,345.00
Was this review helpful?
Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

SStuart
SStuart
0 reviews Mississauga, ON
10/10

Electrical issue

Fixed issues quickly and efficiently. Super friendly and very professional. Claudio and Sam were pleasant to work with and went above and beyond. Would definitely use them again and recommend to others. Thanks guys!

Approximate cost of services:
$650.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the wonderful review. We appreciate your business!

Private User
Private User
Private User reviews , ON
0/10

Water tank

My tank broke and reliance came to replace it. Then the rent price goes up 12dollor/month without any notice. It is not free for repair so why I rent it. Don't rent tank from them it's waste.

Approximate cost of services:
$1,500.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

We're sorry you had a bad experience. We'll strive to do better.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.