My boiler was on the fritz so I contacted Reliance.
After getting through the commercial ridden telephone tag hell I finally got to make an appointment. In fairness, the appointment was for a 4 hour time period starting only 2 hours in the future (so good on that)
I was at my desk downstiars near both the door and phone when I got email saying that they'd tried to contact me and failed.
Now maybe they'd used the wrong phone number or gone to the wrong address but certainly my phone didn't ring and nobody came to my door.
I again contacted the company to find out what was going on. Had to go through the main line since there was no other viable contact information provided
The person on the phone said that they'd get back to me. Well, its now 14 hours later (a whole new day) and they didn't get back to me.
No idea how good work they do since they never showed up