Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13489 reviews)

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Private User
Private User
Private User reviews Kars, ON
0/10

Absolutely Horrible. Do Not Recommend

I filled complaint with the BBB and their escalation team come back with " we have put a hold on sending to collections or any interest bring charged..what the heck!!! I have also asked for information to escalate higher but they have not provided any information for their ombudsman or next level of complaints. My account in paid in full only their mistake is outstanding so on them not me!! On my current monthly bill I might add!! This is not a customer service gesture when the error is theirs. I will pay my bill and advise all my friends and family as well as everyone here. Beware of reliance they are horrible. They made a mistake with people's accounts back in July, only caught it now so 6 months later are charging their clients for their mistake and any acknowledgement or corrections they are calling a customer service gesture...what a joke!! As soon as we can leave them we most certainly will.

Sincerely,

Terra And Eric Miron

Approximate cost of services:
$198.00
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Company Response

Very sorry to hear about this experience. If you require further assistance, please email me with your address and outstanding concerns and I can follow up with the local branch. jdeboo@reliancecomfort.com Thank you, Jessica

Private User
Private User
Private User reviews Hamilton, ON
10/10

Electrical

I recently had an electrical Panel Change done. The electrician Adam did the diagnosis to the problem and recommended I upgrade from Fuses and get a panel change. He was knowledgeable, friendly and explained the issues and solutions. He went over and above my expectations. And reassured me of the positive change I was making. After the panel was changed he made sure EVERYTHING worked each light, outlet and made sure appliances all came on. He even labeled the panel box so I know what switch is for what area. I am very lucky. He took the time so I felt safe, He made this experience a pleasant one. Thank You Adam you are an inspiration and you work is really appreciated. Thank you
Lola from Hamilton

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Kaministiquia, ON
10/10

Water Softner

I did not have to pay an instillation fee, first 6 months free, 26.99 there after because I also have a water heater. The install was extremely quick (the next day). Great service by the tech who came out to test and the people that installed. So far I have 0 complaints. Just need time to figure out if it works with my water.

Approximate cost of services:
$27.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! - Karen

Laurie in Kincardine
Laurie in Kincardine
1 review , ON
0/10

Disappointing customer service

Do not recommend trying to get anything out of the claims department with this company. We started a claim for Reliance to pay for a window on October 12, 2023 when we had to replace our basement window after their technician slipped and broke the the current window with the new hot water heater we were needing to have replaced.

After several attempts to contact a representative on the status of our claim, our emails are ignored. We are only asking for the cost of the window, without labour. You would think with all of the technology Reliance has at their fingertips this would be resolved before now and we would have had a cheque submitted to us for the cost of the window by now.

Approximate cost of services:
$276.13
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Company Response

Hello, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Private User
Private User
Private User reviews Mississauga, ON
0/10

Customer service

After 11 years renting furnace and AC I called to pay out my furnace and AC. I got the price and I agree to pay . Costumer service Kim told me that she did it and gave me the confirmation # and she told me that when I got the bell it will be the last bell . Also I will pay until the day I call and not the whole month rent.
The bell came and miss Kim did everything wrong .
Kim let me pay out only AC and continue rent furnace.
For AC that I pay out ,I have to pay all month rent.
When I call to explain that it is Kim fault for two hours and no one can solve Kims mistake. It end with I did another request to cancel the rent for furnace and I pay the rent 80 $ for that month.
Very bad experience, they cannot solve mistakes that one of their employees did and told me that there was no request. Put one of them told me there was a note but we dont know why the request to cancel the rent of the furnace didnt go through.
I want my 80 $ .

Approximate cost of services:
$80.00
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Private User
Private User
Private User reviews Newmarket, ON
10/10

inspect old furnace and install new furnace

We were very impressed with the service call to fix our furnace. His knowledge was very detailed. We were also very impressed with the team that installed our new furnace. For that we give the company 10 out of 10.

Approximate cost of services:
$12,000.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! - Karen

Private User
Private User
Private User reviews Chatham, ON
0/10

WORST CUSTOMER SERVICE AND CHARGES YOU FOR THINGS THEY ADMITTED YOU DIDNT AGREE TOO

I was billed for charges I did not agree to and when I called customer service Shaz laughed at me and told me she would cancel the protection plan that I did not want nor sign up for but that I would need to pay for a years worth of services in order to do that. I am so livid. Every time I have to deal with this local company I get someone that either laughs at me, cant speak English, or I cant understand them.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Hello, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Robyn in Owen Sound
Robyn in Owen Sound
1 review Owen Sound, ON
10/10

New furnace install

We had the pleasure of dealing with Jason a reliance representative, who was very efficient when explaining the process of obtaining a new furnace. He did a follow up with us as well. Every company could learn from the reliance level of excellent service.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for the feedback. We appreciate your kind words and are glad that you called on Reliance!

Adrienne
Adrienne
1 review Hamilton, ON
0/10

Reliance and Liens

The man who installed our splits was absolutely amazing.
The people who have been billing our account have done so religiously. 215.85 per month. You think you're golden paying your bills. Fast forward to now, trying to buy a house doing great--until the Bank broker tells me there is a lien on my house...for 18, 100. Reliance please EXPLAIN, this tactic...I am beyond angry at how you present as a nice guy when in reality you're hurting people.....................if you wanted to bill me 18, 000 day one maybe you should have done it legitimately but you're getting away with these crusades and the Canadian Government has done ZERO.

Approximate cost of services:
$18,100.00
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Company Response

The Notice of Security Interests is a legal document that serves to protect the rights of the equipment owner, which, in this case, is our rental service. This notice is filed to inform third parties, such as potential buyers or creditors, that there is a security interest in the HVAC equipment.
In the context of rental agreements, the Notice of Security Interests is a precautionary measure that ensures the owner's rights are recognized, especially in case of any unforeseen circumstances, such as default on payments or disputes. It doesn't impact your rights as a renter or the normal use of the equipment during the rental period.
It's important to note that the presence of a Notice of Security Interests doesn't imply any lack of trust or confidence in your ability to adhere to the terms of the rental agreement. Instead, it is a standard procedure for protecting the interests of the equipment owner.
If you are planning to sell your home and have rental HVAC equipment installed, the good news is that rental agreements are often transferable to a new homeowner. This means that the new homeowner can assume the existing rental agreement, continuing to enjoy the benefits of the HVAC equipment without the need for additional contracts or installations.
To facilitate the transfer, please inform us about the upcoming sale of your property as soon as possible. We will guide you through the necessary steps to ensure a smooth transition for both you and the new homeowner.
If you have any specific concerns or questions about the Notice of Security Interests related to your rental, please feel free to reach out, and we'll be happy to provide further clarification.

Private User
Private User
Private User reviews Brampton, ON
10/10

Water heater

Mr Amiri came on time and he was able to explain to me the products and their uses. He also told me how the work is to be done.Overall , Im satisfied.

Approximate cost of services:
$9,700.00
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Company Response

Thank you for the kind review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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