Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13430 reviews)

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Private User
Private User
Private User reviews Oshawa, ON
1/10

Hot water tank

Horrible in every way. Couldn't get through to anyone for almost 2 hours, and when I did, they put me on hold to speak to "management" and never came back on the line. They charged me a cancelation fee after I fulfilled the contract terms. Just awful! Stay away

Approximate cost of services:
$759.00
1 of 1 people found this review helpful.
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Company Response

Very sorry to hear about this. Please email me with your account details and concerns and I can follow up on this. jdeboo@reliancecomfort.com Thank you, Jessica

henhaus42
henhaus42
2 reviews Calgary, AB
10/10

Furnace and A/C

Service was top notch.. professional,knowledgeable and on time.
The furnace install was done quickly and professionally. We are enjoying the quietness, quality as well as the humidifier on the furnace. No more dry throat in the morning. Looking forward to summer to enjoy having A/C on those hot days. A big thank you to James Stawn, he went above and beyond what was expected to get our home warm again. I would recommend this business and especially James. Bravo

Approximate cost of services:
$17,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to share your positive experience with us! We're grateful for your kind words and glad to hear that our service met your expectations.- Gemma

Private User
Private User
Private User reviews Oshawa, ON
0/10

Water softener

Do not use this company!!!!!!! Their salespeople tell you inaccurate information about their water softeners, such as the fact that they don't make a lot of noise, you don't need that much salt (untrue, you have to buy several of the big bags and that the water will be soft-it actually feels slimy). They pressure you into renting one with the promise that you "can try it out". At no time do they mention the $350 cost to remove it. Stay away and do your research so that you don't end up being sorry!!

Approximate cost of services:
$282.00
2 of 2 people found this review helpful.
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Company Response

Thank you for your feedback. We do not offer trial periods for rental equipment. We highly encourage customers to to read the terms and conditions and contract details of any agreement they enter into.

Diana in Stoney Creek
Diana in Stoney Creek
1 review Hamilton, ON
0/10

This is a total rip off, they sell you services you don’t need to grab your money

They sell their water purifier system to my Alzheimers husband, complete unnecessary and they put a lien on my house

Approximate cost of services:
$200.00
2 of 2 people found this review helpful.
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Company Response

Sorry to hear about this experience. If you require further assistance, please email me with your account details and outstanding concerns. jdeboo@reliancecomfort.com Thank you, Jessica

Hitesh in Toronto
Hitesh in Toronto
1 review Brampton, ON
0/10

Falsely extract money from me

They have replaced the furnace which was not even broken. The furnace was working absolutely fine.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Very sorry to hear about this experience. If you require further assistance, please email me with your address and outstanding concerns and I can follow up with the local branch. jdeboo@reliancecomfort.com Thank you, Jessica

Amanda in Sturgeon Falls
Amanda in Sturgeon Falls
0 reviews Mount Forest, ON
10/10

Top notch

Very happy with my service with reliance. Our boiler died and they had a new one in in less than a week from my first call before the cold set in. Matthew bent was a fantastic sales guy. Very knowledgeable, fair and easy to work with.
Thank you again!

Approximate cost of services:
$13,000.00
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Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Oshawa, ON
10/10

Hot water tank problems, fixed by Andy!

We got home late one night to realize we didn't have hot water. My husband tried to relight the pilot but it didn't work. Booked with reliance for a service tech the next day. Andy arrived on time. He was very pleasant. He completed the job but did advise us that we should call reliance and have our tank replaced soon as it was getting rusty and 14 years old. Shortly after he left, my husband went downstairs and noticed the smell of gas. We called his phone back (we had his number on the called I. D from when he called us to say he would be arriving soon. He told my husband to shut off the gas and he would return shortly. Andy returned very quickly and with a brand new tank. He had already been on his way home for the night! Being that we had 2 small and sick kids, he did not want to leave us without hot water. He was incredibly informative and kind and helped us SO much. We were beyond pleased with our experience. If I could leave 100 stars I would.

Approximate cost of services:
$100.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

Cliff in Uxbridge
Cliff in Uxbridge
1 review Uxbridge, ON
10/10

Hot Water Heater Replacement

The service representatives were Cadeem and Nasser both of whom were efficient and knowledgeable. The only charge was due to an electrical upgrade to meet the code standard. I was very pleased with both the speed at which the installation was provided and the way the service technicians cleaned up. I would not hesitate to recommend Reliance Home Comfort or their technicians.

Approximate cost of services:
$225.99
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Company Response

Hello Cliff, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

Vince in Toronto
Vince in Toronto
1 review Niagara On The Lake, ON
10/10

Excellent and prompt services

Very satisfied with the services to start up our furnace for this season. Technician was experienced, knowledgeable and courteous.

Approximate cost of services:
$1.00
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Company Response

Thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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