Reviews

10/10

I had a fantastic experience with A1!! I had to replace my aging furnace and A1 did the original install 20 years ago (according to the sticker on it) so got a quote from them; they also did my A/C 10 years ago and I was happy with them too. Paul, the sales rep was excellent- answered all my questions, placed no pressure on me at all and gave me tons of excellent info. Their price was competitive (although not the cheapest) but honestly, their approach gave me a lot of confidence about working with them and actually resulted in me deciding to go with them. When it came time for the install and I met the crew, I knew I had made the right choice. Natalie and Dale showed up to do the installation and were so professional, courteous and efficient. They asked questions to make sure they were doing things right, and went the extra mile- for example moved our thermostat to make it better for us, and installed the exhaust pipes in the least obtrusive way, which based on the tightness of the space, really demonstrated pride of work. They were friendly and lovely in every way. They were patient with my constant questions, and left the furnace room cleaner than when they arrived! They were a true pleasure to work with. Recently it seemed my furnace stopped working (it was only 2 months old). It was very early on a Saturday morning when I called and a technician showed up within an hour of me calling (after we tried to troubleshoot on the phone). While it wasn't actually a furnace issue (we had inadvertently blocked the exhaust pipes with carboard on the side of the house) the technician was kind and courteous and so fast. The customer service was fantatsic. I can not say enough positive things about our experience with A1. Not only did we have such a great experience, but our house is so toasty and cozy now and I have the peace of mind knowing if anything goes wrong they will be responsive.

Approximate cost of services:
$5,000.00
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10/10

We have recently re-done all the windows (15) and doors (2) in our house with Consumers Choice. They were great to work with from the very beginning to the very end. Their salesman was honest and did not attempt to pressure me the way I had been with several other companies. He was helpful and responsive throughout the process and when issues emerged he came up with solutions to ensure that I was satisfied. The installers were also really excellent, cleaned up after themselves and were very trustworthy. It was a big job and they were there early every morning and worked really hard to get it done in time. CC's prices were comparable with other companies, but the product was superior (triple pane glass for the same cost as double pane elsewhere) and the warranty gave me the peace of mind I needed to feel good about spending so much money with this company. I trust that if anything goes wrong with my windows in the future, they will do their best to resolve/fix the issue. I am very happy with the final outcome and my house looks transformed!

Approximate cost of services:
$12,000.00
1 of 1 people found this review helpful.
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Company Response

Hi AV from the Beaches, what a terrific review! We are so happy to hear that you love your new Consumer's Choice products!

9/10

We used Foson for replacing our kitchen counter tops in our kitchen remodel. Denise was very helpful and tolerated my hours in the store hemming and hawing over the samples and lent me samples as required. Their prices were very competitive and they got the work done in record time-- probably a week from measure to installation! We had a LOT of counter top and a breakfast bar-- a total of more than 70 square feet with lots of seaming. The seams are barely visible and the edge looks great.They were helpful and the product that was delivered is beautiful. I do have one complaint, however. At the time of order I was asked to put down a 50% deposit, which I did. I was told that the remainder was processed after the installation. I received invoices and credit card receipts via email. Many months later, I was contacted by the store and informed that NEITHER payment had gone through. All of a sudden I had to cough up $5000 unexpectedly. In the midst of this very large reno, I hadn't realized that the payments hadn't come off, and the credit card slips that were sent with the invoices were just to "hold" the money for a period of time. The store never actually billed Visa. It was their mistake and I felt like they blamed it on the machine, rather than take responsibility for it. Which bugged me. They did offer the opportunity to discuss a payment schedule, but I was annoyed and just wanted to be done with it. Bottom line? Great showroom with tons of product, very helpful sales staff and very good quick turnaround. Just make sure that your payments are processed to avoid the kind of stress (which was considerable) that I did.

Approximate cost of services:
$5,000.00
0 of 1 people found this review helpful.
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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Fast service, flexible service window (didn't make us wait around all day, or even for many hours). Friendly, knowledgeable service. They will be my new go-to people for plumbing issues!

Approximate cost of services:
$400.00
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Company Response

Hi AV in the Beaches - That is really nice to hear. When we get a review like yours, we know that we are doing our jobs well. We look forward to being your "go to" plumber should you need us in the future. From the Team @ Water Works Plumbing & Drains.