Raj in Markham

My project had two components. I had a paver patio installed as well as a wood gazebo, wood gate, and wood planter. For the most part, I was generally happy working with Kirill. From the initial estimate to the project nearing completion, Kirill was available by text for quick questions and clarifications. Everyone at cactus Landscaping came in teams. Their vehicles were all branded and everything was very professional looking. They left my yard and the general area as tidy as you can expect, considering what was going on. Each day that the teams were in they accomplished a lot. I feel like making their deadlines is important and I appreciated that effort. The patio and sod: 10/10 This team was excellent. The patio footprint was excavated and levelled quickly and accurately. The stones went down quickly and the guys did a great job lining them up to an existing patio. Kirill even was able to find the same brand used on my older patio. The colours are off but that appears to because there is a coat of something caked on them. Im not sure if its supposed to wash away with rain. Ive had a fall, winter, and spring however, the coating has yet to wash away. Overall, I think the patio guys did a fantastic job and I hope the colour of the stones eventually come through. The Gate: 9.9/10 Kirill and I talked about the gate: keeping the frame and door tight to the house and ground, the lock and handles. When the guys built the gate, they encountered an issue and rather than speak to me, they drilled a hole through the door and tied a string to a latch on the other side. There was no handle and the frame stopped almost a foot from the ground creating a huge gap, that would allow critters in (this was the only reason I had a new gate built). I asked the team to put my old handle on the door so I could open it and then texted Kirill to let him know I was disappointed about this. The next day, Kirill had the team fix the hole and put a proper lock on it. Great job to move from something not right and make it work. As an update, there was a gap along the bottom and I used wire mesh and stones to block out small animals last winter but when they came back to make a couple fixes to the planter - they added a step to the bottom of the gate to finish it nicely and close that space. Again, kudos for seeing an issue and addressing it (I didnt happen to point it out, they saw it on their own and took the initiative). The Gazebo: 9/10, looks sturdy and well built but initially, there was no slope and because of that, I didnt get the privacy I was looking for and also, rain and snow wasnt able to slide off on to the grass where the patio ends. I raised some concerns and after the winter, the team returned and adjusted the roof to create a slope that works. The rain water runs off beautifully and on heavy rain days, its a but zen to sit under the gazebo and watch the water roll off the roof. Garden Box: 9.5/10, looks very pretty but the capacity is smaller than I had hoped for. I asked Kirill about building a garden box. It took a lot of back-and-forth to finally land on the cost, size, and style of this box. Initially, I wasnt happy with the craftsmanship of the box but after speaking with Kirill, he sent the guys out and were able to address the issue. Kirill was easy to talk to and he delivered on exactly what we spoke about in regards to my patio. I would 100% recommend Cactus Landscaping to build your patio. The stonework Kirill was accommodating and able to provide a way to make things happen. Heck, I tacked on two other jobs (door and planter) to the original project because I could trust this guy to come through - he was even able to accommodate and include some other things within the original project scope and cost, which i very much appreciated. Quite honestly, my backyard, prior to Kirill, was terrible and the work Cactus Landscaping did makes it completely useable. I do thank them for that. Its important to note that while I wasnt happy with the completed wood projects, I am now very happy with the fixes Kirill was able to apply. Kirill obviously cares about his clients, his reputation, and the quality of his companys work. He took the time to understand the issues and made it a point to address them. You cant ask for more than that - I recommend these guys.

We moved into a new home with large window inserts in the double doors and have seen other homes with nice inserts and wanted something that would not only look nice but have an impact. We drove around and saw a lot of lawn signs from different companies but it wasn't until I saw the What a Pane designs via Homestars that we found something we liked. I emailed Barry and he was great at getting back to me the same day with estimates. We booked an appointment and he came by with a few doors to choose from (I told him ahead of time the ones I was interested in) and we selected the design we liked best. The install was quick and Barry was really pleasant. There was a small manufacturing flaw on one of the inserts and Barry came back the next morning and quickly switched it out. Overall, it was a great experience with the only issue being that when Barry replaced the inserts he left all the little screw covers in our foyer. Not a big deal but taking those away when he took the old inserts would have been a nice touch. My neighbours and family have all commented on how beautiful the inserts are. I've already recommended What A Pane to others.

Just moved into a new home during the heat wave and needed AC badly. Called Cosmopolitan based on the Homestars reviews and Raza came by (on time). He did all the measurements and recommended an appropriate sized unit. We booked the install date and the install guys came (on time). They worked quickly and quietly (considering they were drilling a hole in the house) and even replaced a missing cover on my furnace. Overall, it was a pretty good experience. I had a couple questions about temperature changes between floors that Raza was great at answering and he told me what to ask the installers to do to help compensate. Unfortunately, the installers were not so good at listening (or explaining) and in the end I was directed to just close my basement vents. Aside from that minor communication piece the service was excellent. My only issue overall (and this is preference) was that I had a good experience with a Coleman AC unit and it looks as though Cosmopolitan only had Amana and Lennox. So I went with Lennox.

Needed a couple garage door openers installed on the same weekend we were moving in. I had a million other things to deal with and wanted to outsource as much as I could. I called and booked an appointment with no problems. We talked about what I needed (quiet because a bedroom is over one of the garages) and power. Once we agreed on what would work best I didn't think about it again. The morning of the install Brandon came by and quickly installed the openers. It was a neat and tidy job - you don't even realize the wires are there. We got a few remotes and the wireless keypad all included. Knowing we were busy, Brandon left the invoice with us and I was able to call in and pay when things were less hectic. I wish every contractor experience was as easy as this!

We moved into a new home (but was a resale) and was unsure who had copies of our keys. I gave Tom a call on a Friday evening and he came by the next morning (on time). Tom explained the mechanics of the lock types and then we selected the locks that worked best for us. Tom did his best to match the colours, and in about 30 minutes we had new locks, working off the same key, on all the doors. He gave us enough copies to keep us happy. Tom kept everything clean and was really nice.