We signed a contract on July 11, 2021 for 3 windows with an installation date scheduled for the 3rd week of August. We are now in the middle of October without the contract being fulfilled. Unfortunately the delay is unacceptable considering we gave a deposit. The sales rep/branch manager does not communicate with us unless we reach out to him. We went with Clear Windows based on the reputation but are extremely disappointed in the delay and lack of customer service. How would you compensate your clients?

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Company Response

Hello Salah,

Thank you for taking the time to share your experience. We are sorry that you have experienced a delay with your installation. We try very hard to accommodate our customers quickly and efficiently. We are in the midst of a pandemic and we are trying to do our best with the limited resources available. There is a shortage of raw materials industry-wide and fewer people working in the factory. This interruption has delayed the production of several customers orders. Clera Windows and Doors remains fully committed to pursuing the completion of all of our customers orders in a safe, diligent and reasonable manner under the circumstances. We would be very happy to assist with your issue, but we are unable to verify anything about your identity with the name you provided on your review. If you wish to discuss your issue further, please contact our head office or your local branch manager.

Thank you,

Best wishes!