Reviews

6/10

Very competitive prices, but the delivery process is seriously flawed: CAS doesn't install dishwashers, so customers need to hire a third-party installer to pick it up and install it. However, bizarrely, customers aren't allowed to pay the balance online AND have someone else pick it up at the warehouse—you have to physically be in store to pay, OR give the pickup person (in this case, the installer) your credit card to bring to the pickup. The former is not possible for most people who work during the day and the latter is silly. And no whisper of this "policy" is explained before purchase. The result: customers are forced to pay CAS for delivery ($55) in order to be able to pay online, then hire a third-party installer to meet you at home for installation. But! The price the CAS salesperson quotes you for installation ($100) is not the same as the installer's quote ($150)—at least in my case. Which annoys the installer ("why are they telling people how much I charge for my own services?") and the customer, who's baffled by it all. After 11 calls featuring varied degrees of frustration, between the salesperson (Adib), the installer and customer service, (extension 909) Ingrid sorted it out. Very good prices, but the CAS experience so far has been a headache.

Approximate cost of services:
$600.00
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Company Response

Hi Malcolm,
We're sorry you experienced some confusion with your order. For security reasons if a payment is done online, we require for the credit card along with Photo ID to be presented on pick up. We are always looking at feedback and suggestions, and appreciate your feedback, and will definitely pass it along to our Management. Please do not hesitate to contact us should you have any further questions.

Katelyn
CAS Customer Service
cs@canadianappliancesource.ca

10/10

Varinder Singh and Jason Mundi are excellent contractors and we recommend them without reservation. They have exacting standards and work efficiently and quickly. They were both punctual, extremely agreeable, and happy to tweak little items to suit our preferences. Having contractors in your home, especially after a long day at work, can be a frustrating experience. Not so with Jason and Varinder, who were enjoyable company: friendly, patient, unobtrusive. Most important is the quality of their work, which is impressive. We would (and will) hire them again.

Approximate cost of services:
$8,600.00
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10/10

I recommend Or without reservation. I had a very troublesome gas fireplace—the flame was extinguishing on its own. I went through two contractors before finding Or, who proved to be reliable, trustworthy and highly knowledgeable. He refused to give up, even when the source of the problem (improper original installation of the venting) wasn't clear. Now my fireplace works perfectly. I'm very grateful and will certainly hire Or again." —Malcolm, Upper Beach

Approximate cost of services:
$850.00
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