Reviews

10/10

Hoerner has done my annual boiler service for several years. Their technicians are knowledgeable and friendly. When they identify additional problems, they explain fully and provide accurate estimates. They also attend to all my plumbing needs. Their admin staff are also friendly and very responsive.

Approximate cost of services:
$300.00
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Company Response

Hello John,
Thank you so so much for sharing this BOILER SERVICE EXPERIENCE.
We appreciate your ongoing repeat business for your annual BOILER SERVICE.
The boiler cleanings are so important for the heating system.
It is our goal to prevent you from having an unpleasant experience in the middle of winter.
It saves you money and time in the long run.
Thank you again for your repeat business.
See you again next year.
Be safe and well,
Best wishes,
Tracey Hoerner
Hoerner Heating&Plumbing
4164632573

10/10

Claire arrived on time and was extremely pleasant and competent. Her explanations of areas needing attention and possible alternatives were excellent. Claire is an extremely well qualified and capable technician whom I would be more than happy to have again.

Approximate cost of services:
$330.00
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Company Response

Thank you so much for this lovely review.
Claire has been with Hoerner for 6 years.
We are very fortunate to have Claire working with our company.
We thank you so much for your business.
We hope to be of service in the future. Please contact Hoerner for any of your Plumbing, HVAC, Hydronic heating, or drain needs.
Be safe and well.
Best Wishes
Tracey
Hoerner heating&plumbing
416 463 2573

10/10

This was not a straightforward job. I have used Hoerner several times in recent years and find them friendly, prompt and professional. They have replaced toilets and perform annual maintenance on my boiler.

Approximate cost of services:
$450.00
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Company Response

Thank you so much for taking the time to write this. It is lovely that you continue to give us the business we really appreciate it. We hope we can continue to be of service in the future. Stay safe stay well-best wishes -Tracey

10/10

Hoerner staff (office and trades) communicate very well from opening contact. They are punctual and courteous. Their estimates are accurate. Their work is professional and they clean up afterward. I have used them before and appreciate their reliability and honesty.

Approximate cost of services:
$2,000.00
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Company Response

Thank so much for your lovely review. Online reviews are such a great referral source for our new clients.
Thanks so much for taking the time out of your busy day to write this.
Cheers Tracey

10/10

Brad came first to assess the problem and provide an estimate. He came back a week later with Derek and completed the job to my satisfaction. They were punctual and courteous. This is the second time that I have sued Hoerner and find them responsive and honest.

Approximate cost of services:
$900.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your loyalty to Hoerner Heating & Plumbing. Glad to hear Brad was able to fix your boiler and valve in a timely manner. We provide 24 hours 7 days a week emergency service. We look forward to helping you again. Regards, Tracey.

9/10

I have a maintenance agreement so there were no charges for this service visit. service was same day and on schedule. Technician was polite and courteous. He promptly dealt with issue and pointed out other areas needing attention by a plumber. My system is a boiler with radiators.

Approximate cost of services:
$0.00
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Company Response

Thanks for the great feedback John!

10/10

Whenever I need a trade and don't already have a reliable one, I turn to Homestars first. Every trade I have chosen from their reviews has met or exceeded my expectations and been fair and honest.

Approximate cost of services:
$0.00
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Company Response

Hi John, we are so pleased to hear that, thank you for the feedback. We see from your other reviews that you have found some great companies to work with. We will continue to improve our service so you can rely on HomeStars for all of your future home projects. Congratulations on being a Star Reviewer, your contributions help the whole community!

10/10

Hoerner promptly replied to my email request for plumber. As it was not urgent, appointment scheduled for 3 days later. Plumber appeared on time and gave me an immediate estimate of cost. He was extremely pleasant, helpful and most importantly competent. I would definitely hire this company again.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

John, Thank you for taking the time to write a review for Hoerner Heating & Plumbing. We look forward to helping you again in the future. Regards, Tracey.

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Although, I had Enercare booked for maintenance on Dec 3, a plumber doing some work on a radiator discovered a high co2 level on Nov 27. I phoned Enercare and you were able to provide a technician that day. The maintenance he provided reduced the co2 level to normal. The $360 cost ($30 monthly) is the annual maintenance fee that covers an annual cleaning of my boiler and any other service visits required.

Approximate cost of services:
$360.00
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10/10

This company removed my old chimney and built a new sloped flat roof over the existing one. The workers were very dedicated, thorough and cleaned up very well. The estimate was accurate and very competitive. Although there were weather delays, Joe, the owner always kept me in the loop. I used Mr RR a few years ago for a repair and they were prompt, reasonable and the work continues to be effective.

Approximate cost of services:
$6,500.00
1 of 1 people found this review helpful.
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Company Response

Hi John... Thanks so much for taking the time to review and write about your experience with us. And thanks for mentioning the communicative aspects of our business. We really believe that poor communication with clients is one of the largest failures of our industry. Our communicative nature is one of the positive recurring themes in our clients reviews. And whether is a simple repair like our first project with you or a larger project like the recent one, maintaining that type of dialogue with our clients is always our aim. Please let us know if there is anything you need moving forward. Thanks again.