Received 3 quotes to do the work in Oct 2020, one vendor quoted makes and models that I hadn't heard of, another wanted to install a furnace with a higher BTU than I already had. Contacted Tim to ask why he wasn't quoting a higher BTU furnace and he explained that the new furnaces are more efficient and I didn't need to spend the extra money. Tim was very responsive to all communications and took the time to explain things. When his team arrived on install day, they took all Covid precautions and protected my floors and staircases. The installers were very friendly, tidy and took the time to explain everything and made sure I was happy before leaving.
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