On Thursday afternoon Michael from Water Works showed up right on time to look at a clogging problem on our second floor bathtub. Although he snaked out the huge chunks of hair that had accumulated in the pipe over the years, the drainage strangely didn’t improve much. So, he came back later that evening with his coworker to investigate the main source of the problem. Soon we found out that our 100-year-old house’s clay sewer pipe under the basement had been invaded by tree roots. This meant having to break the tiles and the concrete in the basement and replace the clay (elbow) pipe with a new PVC pipe. Naturally, we were distressed having to face a rather serious problem, and anticipating all the things that could go wrong during the process of fixing it.
In the following 5 days, however, I had confirmed why a good service could make a big difference in one’s life. All of the Water Works’ staff were punctual, professional and never wasted time. The workmanship was excellent. I recommend Water Works Company, especially Michael, because he is passionate about his job and tries to make you happy. You can definitely rely on his prompt and efficient service.
Oct. 1, 2009