We chose beyond landscaping partly because of the reviews on this board, and partly because of their professional manner during the sales process.
We were sorely disappointed throughout the project and continue to be disappointed with the quality of work. We have since had to replant much of their plantings and repair the deck after only 1 year. Our experience is detailed below.
In part we hired beyond because they committed to completing the project by August 1st. They dug out our backyard in late July( I presume so they could collect the deposit) and left the hole there for over 3 weeks. The project was not finished until mid September, too late for us to enjoy the patio last season.
Between the first hole digging in mid july, and when they resumed work sometime at the end of August we called them daily to inquire as to progress. We would have been happy to talk to someone in person, but no one showed up at our house for over 3 weeks. Our calls were unanswered. When the answered e-mails they offered lame excuses about whether or being otherwise busy. We were left with a hole in our backyard for 3 weeks with no one explaining how long until it was remedied and our backyard finished, as no one answered our calls, unless I masked my phone number. This is totally unacceptable.
This spring, after most of their plantings did not survive (apparently they were planted too late in the year because of their delay), we asked them to take a look and replace. The same plants looked like they hadn't ever taken root last year, but we were told they would emerge healthy this spring. They apparently came by to look and they said the plants looked OK and should come back (This was late april). Eventually in Late May they said they would come by again and check it out and replace the plants. It is now late june and they have yet to keep their word, so we have given up.
We were not given the opportunity to choose materials (stone colour etc) and no rendered drawing were provided. We indicated a desire to hang a hammock, but when the deck was built they told us it wouldn't be sturdy enough. We had to repeatedly communicate our desires as we felt they did not listen clearly to us.
QUALITY OF WORK
Several of the joints are cracking. The latch on the door is metal but fits into a hole in a wooden piece which is wearing down. Due to settling of the deck, the latch no longer closes, and the door continually swings.
Most of the plants died upon being planted. The stone work is actually pretty good.
Beyond landscaping was between 20-30% above other contractors. We chose them because we had a time constraint on the project, and wanted things done well. This was money wasted as any contractor can take more than twice as long and do mediocre to poor work.
I can only conclude that smaller jobs <50000 do not interest beyodn landscaping, and they do not feel these smaller customers are deserving of their attention.