I called Raj and he told me that he would not be able to make it that day in all honesty. But he would come the next day. I liked the fact that he gave me an expectation and not a possible time. He called when he was coming and told me that where he was and it gave me a good idea when he would be there. He was easy to talk to and was very helpful in resolving the issue. I like that if there is any issues I have 1 year of warranty on it. I would use them again without any hesitation.