Reviews

0/10

I bought a sofa set from these guys in April of 2014. Was told that we had one year warranty. Cushions sagged within 6 months of usage even though this was a Canadian made set. I requested a service call and was told that they will be there within a day or two. i went 4 more time within 8 weeks and no one showed up. Rosemary (sales) told me to bring the cushions in and she will service them. Brought them after Canada as requested and i had nowhere to sit for 1.5 weeks and the cushions sat in the store the whole time. Went back and was told to give them 2 days and they will be all fixed went back after two days and they were still where i left them! Terrible service... complete nightmare. DO NOT WASTE YOUR TIME AND MONEY. You can get same thing anywhere else as they all sell same thing all the time.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

Kemar and Eric are amazing! the job was done in less than half the amount of time promised and it was done much cleaner that anticipated. I recommend these guys all the way. don't waste your time looking elsewhere.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for your feedback. Kemar and Eric are one of the best of our Team. Enjoy your summer, we are here for you if you should need anything. - Management at Convertible Air.