Our fireplace reno was completed in October, 2019. We installed a Napoleon Cinema Glass electric model. Used it approximately 5 months. Went to turn it on almost one year, to the day, this fall. Got an error message. Installation company came that day to check and said it was the thermostat. We tried to phone Napoleon and their service number (we actually live less than five miles from them). No answer, ever. Tried through the reno company. Scheduled service arranged for SIX weeks later, then postponed by a day. Supposed to be here this morning. It's now past noon, and still no contact or call. I'd avoid Napoleon at all costs.
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