My front door was mistakenly locked with a push button (rather than our usual deadlock) to which we have lost the key. This company sent a "locksmith" with no credentials, no business card, and I had already waited for almost 2 hours for another locksmith to arrive (rush hour, he then had a flat, etc.) so was desperate to get into my home. He misrepresented the price to drill the lock off (said he couldn't pick it as it was a 'smart' lock) as being $90, but when I went to pay at the end he loudly insisted that he had told me twice that it was $190. That, plus $90 for the lock/handle set and $50 for installation - all of which took 10 minutes total. No official receipt book with the business name and address, and then he told me the wrong name for the company ("Locksmith Express"), saying he worked for 2 different ones. This was a nightmare. I will report this company to the BBB, and beyond.