Reviews

10/10

My experience with Evgeny and his service was nothing short of amazing, i had a terrible time trying to get someone in to my condo to fix the lid switch on my old washer, all i was getting was rude disinterested technicians, it was very frustrating as the repair seemed simple and straightforward. Evgeny was literally the only person who seemed to care about my situation. He actually went out of his way to find me a switch much earlier than expected, and was able to drop in and repair it in about 30mins, i was completely blown away by his personal service, he is a true professional, and he actually cares. Up until this experience, i hated hiring an appliance technician, it was always such an awful experience. Evgeny changed this, he will forever get my business, i highly recommend him, you will get an honest technician who will give you the highest quality service. Thank you! :)

Approximate cost of services:
$300.00
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Company Response

Thank you very much,Jason,for an amazing review.It was pleasure to deal with you and do not hesitate to contact me if you have any questions.
Evgeny.

2/10

Had a tech come out to fix my a/c, they diagnosed an issue with the actuator and that it needed to be replaced, the tech was able to do a temp fix, but advised he will have to locate a new actuator and return. Never heard from them for months, tried to restart the process, and communication was fairly spotty, they finally started communicating and they were trying to track down then parts and the pricing, then silence for many days. They were looking to replace the entire unit or a major part of it, it would have cost a lot of money, i got tired of waiting and hired another company and they showed up the same day with part in hand and fixed it in less than an hour, no major replacement, no major costs, all for under $200.

Approximate cost of services:
$180.00
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Company Response

Hello Jason,

Thank you for your review, I am sorry to hear about about the delays with allocating an actuator, With your particular brand, There was a delay with our distributor and the network we were using at the time, Condominiums are very specific and having the network and the support behind us is critical. Moving forward we are confirming the name (brand of the condo, A/C unit) This way, we can work quick and efficiently for our customers who have condominiums. My sincere apologies that you were the unfortunate customer who had to experience an issue. We're better technicians, today, because of it and your patience was truly appreciated. Please feel free to reach out to me to discuss what I can do to make this right for you.

Jeff gorly. 416-556-8368 ext 31

Thanks

10/10

I Loved my experience with Modify air, originally i used another service from homestars and they couldn't figure out my issue or even call me back, after chasing them for many weeks, I gave up on them and found Modify air, they were very knowledgeable, they arrived quickly prepared to work, they quickly and creatively solved my issue and were able to keep my costs as low as possible too, i was incredibly happy with my experience, Milad you were just a pleasure to deal with, i loved your honesty and professionalism, i would not hesitate to use your service again and i would gladly suggest your service to any friend who could use your service. Thank you!

Approximate cost of services:
$180.00
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Company Response

Dear Jason,
it was a pure joy and pleasure working for you. I'm beyond pleased that we were able to provide a service that would meet your expectations.
I wish you a cool summer and it would be an honour to work for your friends too.
kind regards,
Modify Air

10/10

Great experience, very professional and HONEST! booked for 12-4pm, showed at 1pm, my dead dryer was diagnosed and fixed in under 45 mins!! Josh the tech was very friendly and knowledgeable. He really knew his stuff. No extra upsell, and no wasting time to prolong the call. Really loved this experience and would not hesitate to recommend or re-hire this company again and again... Keep up the great work!! Thank you!!

Approximate cost of services:
$150.00
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Company Response

Thank you for your review Jason. We are happy to hear that Josh was able to fix your dryer quickly and for a price you felt was fair. We make sure that our technicians are trained in all appliance brands to deliver this level of service. Hopefully you get another many years out of your unit. If you have any other appliance related issues don't hesitate to call, we are always happy to help.

Have yourself a wonderful day!