We understand your hopes of having your windows installed before the holidays. It is unfortunate that we could not, due to unforeseen circumstances, have them installed in a timeframe you were hoping for. This can not and will not excuse us, but we were at that time going through a transitional period with coordinators, and unfortunately the communication might not have been up to its usual high-standards.
We have the start date in our system as January 18th through till the 20th, and due to required service as a result of an unfinished job we had another installer visit your home last night to correct anything left unfinished or of concern. All installers within our company take direction from their coordinator, if they did not they would have no coordination of how they would complete their work in a given timeframe.
We have absolutely no record of a door being offered to you at any given time, that unfortunately is not something we have ever offered clients to compensate for any inconveniences in the 27 years we've been in business, we wish to know who you spoke with that offered this to you & your husband.
It's unfortunate that you find our products to be low quality, but we guarantee that we provide one of the highest quality windows & doors in the Canadian market. We tried to offer you affordable pricing, for a very high quality product but unfortunately could not satisfy you.
We're glad you found your second installation crew to be very helpful and we wish we could've done more to satisfy you and your husband, you are absolutely right that you deserve a fast and friendly flow of communication throughout your project but given the transition of coordinators some communication was lost and for that we're sorry.