Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    Windows replaced

    This company is too busy this year because of the rebate . Finally got every done. It takes three days to finish it. They changed installation schedule several times. But job is done perfect.

    Answer from pro:

    Hi there, Thank you for reviewing your experience with us on HomeStars. We'd like to apologize for any inconveniences or delays related to your project. The GreenOntario rebate program certainly caused a major influx in both calls and emails to our locations, and was a significant reason for the delays our clients experienced. We are happy, however, that everything was completed to your satisfaction and that you are content with the workmanship. Kindest regards, Brock Doors and Windows Ltd.

    Reply created 26 Sep 2018
  • Review from Mary
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    Windows

    This the second time that we have used Brock Doors and Windows. Seven windows installed , September 06. 2018. The whole job was completed in one day. Jeff and Heather were very consider and cleaned up inside and outside where necessary. The workman ship was excellent.

    Answer from pro:

    Hi, Mary! Thank you for reviewing your experience with us via HomeStars. We appreciate your loyalty to our company, and are happy to hear that both experiences for you were exceptional. We hope to work with you again if you ever require further window and/or door services. Kind regards, Brock Doors and Windows Ltd.

    Reply created 26 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    Window Replacement

    The people at Brock Windows did an amazing job, right from the window quote to measurements and installation. They were very professional and with the timeline we had planned on.

    Answer from pro:

    Hi there, thank you for reviewing your experience with us on HomeStars. We are happy to hear you had a great experience! We hope to have the opportunity to work with you again, and appreciate your feedback immensely. Regards, Brock Doors and Windows Ltd.

    Reply created 26 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2018

    tiny, ontario

    these's guy were fantastic , they showed up at 9:30 AM The time that they said that they would be here. There was only two guys and they work steady. asked if they would save five windows for me and went out of thier way to make sure that there was no damage to the windows they saved for me. they had all the window in that day and came back the next day to do the finish work and it was done like a pro. it was done by noon. thanks guys

    Answer from pro:

    Hi, Peter! Thank you for choosing Brock. It is nice to hear that your installation team worked diligently and ensured all your old windows were removed with precision to ensure no damage was caused. Thank you for reviewing your feedback with us on HomeStars, we appreciate it immensely. Regards, Brock Doors & Windows Ltd.

    Reply created 26 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2018

    13 windows replaced

    Got 13 windows replaced in Aug, so far so good. The sales man Brian is very nice, patient and knowledgeable, I asked him some questions about the windows and Green On Rebate. I signed the contact in May and got window installed in Aug, waiting time is a bit long but for me it's ok because I am not in rush. A team of 6 guys came for the Installation and they finished the work in one day. Now Lisa the Rebate Representative is helping me to get the Green On rebate. Overall, good experience.

    Answer from pro:

    Hi, Changxi! Thank you for selecting Brock Doors & Windows for your 13 window replacement project. We are happy to hear that all individuals whom were involved in your project provided professional service to you, and that you're just waiting for your rebate cheque! We appreciate your feedback, Changxi. Kind regards, Brock Doors and Windows Ltd.

    Reply created 26 Sep 2018
  • Review from Frank
    Rating: 5 out of 5
    Review left on 20 Sep 2018

    Whole house's windows replacement

    I just replaced all windows in my house last month. The new windows look very nice and house loos more bright. My family is very happy for the replacement. The Brock Doors and Windows is a nice company. Starting from getting the quote till finishing installation, everything are good. Company followed up when installation.

    Answer from pro:

    Hi, Frank! Thank you for choosing Brock for your full house window replacement project. We are happy to hear that you & your family are satisfied with the overall appearance of your new windows. Kind regards, Brock Doors & Windows Ltd.

    Reply created 26 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2018

    Window Replacement

    We were very impressed with Brock Doors and Windows. Their service was exceptional from start to finish. The window installers were very professional, efficient and informative. We replaced every window in our house and were very happy with the finished product. Highly recommended!!

    Answer from pro:

    Hi, Chris! Thank you for reviewing your experience with us via HomeStars. It is wonderful to hear that everything went exceptionally throughout your entire experience. Your recommendation is greatly appreciated! Kind regards, Brock Doors and Windows Ltd.

    Reply created 26 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2018

    Top quality from start to finish

    Top quality product and customer service from start to finish. We purchased 4 new windows for our home. Very professional company from sales agents (on time, no pressure) to installers (on time, clean, friendly) to customer service via Whitby location and head office communications (always had our best interest in mind). We are definitely planning to have the remaining windows and doors in our home replaced by Brock. Thank you for such great service!

    Answer from pro:

    Hi, Mr. Pierog! Thank you for reviewing your experience with us via HomeStars. It is certainly pleasant to hear just how exceptional your installation and overall experience went. We look forward to the opportunity to work with you again, and know you'll love your new windows for many years to come. Regards, Brock Doors and Windows Ltd.

    Reply created 26 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2018

    Full home windows renovation

    Easy to access show rooms with very knowledgeable sales person with the customer needs as priority. Matching our assigned budget. Beautiful windows. Quickly and efficiently installed. They were exactly as promised

    Answer from pro:

    Hi there, Jen! We are so happy to hear of your contentment with your experience from start to completion. It is very important for our team to meet and/or exceed your expectations, and we're glad we did! Thank you for your 10/10 review, we appreciate it. Kindest regards, Brock Doors and Windows Ltd.

    Reply created 26 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Sep 2018

    Replace windows in entire house

    I recently had all the windows in my house replaced and am glad I chose Brock for the job. The Sales staff, both at the showroom and in-home, were personable and pleasant. The staff at Brock kept me informed of the ETA on the project, the North Star windows are beautiful, and the installers did a wonderful job and tidied up before they left. Thank you to all the folks at Brock!

    Answer from pro:

    Hi there Lj, We are so happy to hear of your satisfaction with your experience all around. We know you'll love your new windows for many years to come. Kindest regards, Brock Doors and Windows Ltd.

    Reply created 26 Sep 2018
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