Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from cindy Luu
    Rating: 3 out of 5
    Review left on 12 May 2017

    Doors replacement

    We had 2 entrance & 1 sliding door replaced. We wish the service men would clean up better & put back the screens they took out of the window to plug in their machine/equipments after their work is completed. However it was a good experience.

    Answer from pro:

    Hi Cindy, thank you for reaching out to us. We're sorry to hear that you felt your crew did not tidy up as well as you had hoped. Please feel free to contact Steavi our Rep. Manager with further information about your crew so we can speak with them regarding this. You may contact her by telephone at 905-791-2850 ext 208 or by email at spotter@brockwindows.com. It is important to us that we provide a completely satisfactory experience for our clients, and that includes leaving your house the way it was when they arrived- just with new products! On the other hand, we're happy that overall you had a pleasant experience. Thank you, Cindy!

    Reply created 12 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2017

    Front door, side door, 2 storm doors, and glass sliding patio door.

    We had Brock recommended to us by a neighbor and we were so glad we went with them instead of having to deal with manufacturers and installers separately which can be frustrating and time comsuming. Our experience with Brock was as simple as calling and having Steve Matika come by and talk to us about our options. We had the front and side door done first and were so pleased we called again to have the patio doors done. We would feel very good recommending Brock to family and friends.

    Answer from pro:

    Hi Mark, it's great to hear that you were referred to us by a neighbour of yours. We too can say that were so glad to have had the opportunity to work with you! We absolutely agree that the process can be extremely tedious & frustrating. We always strive to make the experience as stress-free as remotely possible, and we're glad you felt taken care of. Thank you tremendously for your recommendation, Mark!

    Reply created 10 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2017

    Door project

    I had a front door and patio door installed. I couldn't be more happier. Their work is amazing and they are meticulous in every detail. The final result is awesome.

    Answer from pro:

    Hi Pauline, we appreciate you taking time out of your day to connect with us and relay your excellent experience. Thank you for choosing Brock Doors & Windows for your entry & patio door project, we're so glad to hear of your happiness! This is superb feedback that I will personally be relaying to our team. Thank you immensely, Pauline!

    Reply created 10 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2017

    Patio Door Replacement

    Stefan and David were complete professionals. They left my house cleaner than it was before they came to install my new patio door. Very professional and courteous. I will hire them again when it's time to replace my windows. thanks!

    Answer from pro:

    Hi Lorraine, thank you for reaching out to us and connecting through our HomeStars page. We appreciate the opportunity you've given to us to provide you with seamless, friendly installation. We're glad that it was practically unnoticeable that they were ever there, aside from the fact it was a little bit cleaner! That's what we love to hear. We look forward to working with you again on your window project when the time comes for replacement. Thank you again, Lorraine, we appreciate you for choosing Brock.

    Reply created 10 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2017

    New Windows

    High Quality windows and Expert installation service. We needed a company to manufacture a large window with an arch section above among others we ordered. Brock Windows delivered when other companies backed out. I've changed many windows in the last 25 years by several contractors and Brock turned out to be the best. Thank you for a job well done.

    Answer from pro:

    Hi there bigbearblack! We're so glad you found our services to be of expert quality. We aim to be different than others in our industry, and we're sorry to hear that the other companies you inquired with found your request to be too trivial. We're always up for a challenge, and we appreciate that you selected us to join you on your renovation! Thank you for relaying that we worked out to be the absolute best fit for you, in your 25 years of 'window shopping'. We'd be very grateful to have the opportunity to work alongside you again, thank you again for your wonderful feedback!

    Reply created 9 May 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 8 May 2017

    All new windows

    Great customer service, great windows, great price. Just had Brock in to do 15 windows. They were on time and extremely efficient. Have and would recommend to anyone in the market for windows and doors

    Answer from pro:

    Hi there, Thank you for choosing Brock Doors & Windows. We aim to provide the best from customer service to high quality, fraction of the cost products to our clients day in and day out. We appreciate that you entrusted us with your 15 window project, and allowed us to work alongside you to better your home's heating and cooling efficiency. Your recommendation means the world, thank you so much!

    Reply created 9 May 2017
  • Review from stewart katz
    Rating: 5 out of 5
    Review left on 8 May 2017

    New front door and side light

    Replaced front door and side light. Brock was 33% cheaper than Home Depot for the very same door (exact same manufacturer) including installation. The quality of the door, the finishing and the installation were excellent. Installer was on time, polite, and extremely neat.

    Answer from pro:

    Hi Stewart, thank you for choosing Brock for your entry door project. It's great to see that after doing the math, your door turned out to be 33% cheaper than Home Depot! Prospective clients will be happy to hear that, and perhaps even shocked. We're glad that you're completely satisfied with the quality of your new entry door, as well as the installation. Thank you so much for your comments, we appreciate it immensely!

    Reply created 9 May 2017
  • Review from chris
    Rating: 5 out of 5
    Review left on 2 May 2017

    Good Product Good service

    We had Brock install 1 sliding door, 1 garden door and 1 window. Prices were reasonable and the quality of the product is quite nice. They were very accommodating as the window was part of a bathroom renovation. The wall was bering furred so they had to account for that and they did a great job. The installer was very friendly and answered all my questions. I'd have him work on my house any day. (his younger assistant barely spoke english but seemed like a nice guy.) I delayed rating them because the sliding door that was installed had a very minor bumping as it slide along the track. I thought it might have been a bad barring or wheel. The installer came back to check it out a few weeks later. He acknowledge that there was a bumping, and that it was very minor but enough to have him take the door off and check everything. He wasn't able to find anything, and put it all back nicely. He assured me that if it gets worse that it is under warranty and that they'd be happy to come back and fix it should it get worse. My concern was that if it starts with a minor bump it would get worse hence why I called them back. But it hasn't changed since we noticed it. with Summer around the corner the door will be opening and closing a lot more again, so by the end of summer if anything changes i'll be sure to post. As of right now though I am happy with the product and the service. If I were to suggest something to Brock on improving their product, it would be the screen doors. on a windy day, the screen slides. there should be a small bump or something at the far opened end that helps hold it in place, as it is, it just sits there loosely no click or snug fit.

    Answer from pro:

    Hi there Cdpage! We'd like to extend our sincere thanks for choosing and entrusting Brock Door & Windows for your one window, sliding and garden door project. We're very pleased to hear that you found everyone to be accommodating, that is always what we strive for. Although you experienced a minor hiccup in regards to your sliding doors track, we're glad your installer was able to come back to your home and attempt to dissect the concern. We absolutely encourage you to give us a call at anytime and we'd be more than happy to inspect your sliding door again if need be. We truly appreciate your constructive feedback as it will help us better our business standards now and into the future. Best Regards, Your Brock Solid team!

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2017

    window replacement

    My family is in the glass business 30 years and they now retired Brock was amazing in quality delivery and price I would use them again and again even if our family business was still open

    Answer from pro:

    Mr. Donia, thank you for reaching out to us. We're so grateful to be your supplier of choice! We hope to have the pleasure of working with you again, your loyalty to our company means the absolute most. Thank you again Mr. Donia, till next time!

    Reply created 1 May 2017
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 30 Apr 2017

    Extremely large Living Room Picture Window

    We can not say enough wonderfully fantastic things about our Brock window experience from purchase to install!! My husband and I waited 4 1/2 years before installing our very old and extremely large front window. We had obtained various quotes from different window suppliers over the past couple of years. However, we were immediately sold on our sales and consult meeting with Andrew of Brock. His knowledge, suggestions, demeanor and personable approach were fantastic!! As an added bonus, Andrew’s pricing came in significantly lower than that of other manufacturers. We were unwavering and confident with the name brand of North Star and the expertise of Brock Windows and Doors. Our measure and install experience was absolutely AMAZING!! The window arrived earlier than anticipated and Eugene and Oleg were the most wonderful, patient, polite, hardworking and neat and tidy installers we have ever met. Upon completion, our living room was left absolutely pristine as though a window had not even been replaced. Our Installers went above and beyond in every way, even offering to fix a glitch with our front door that had driven us mad since we moved in. We are beyond pleased and our 3 children watched these 2 men work diligently the entire time. They were endeared with Eugene and Oleg’s kind and sweet approach and also really enjoyed their experience! They are still talking about it :) We love LOVE our new window and have already received compliments from neighbours as it is extremely large and now a beautiful showpiece which faces the street off of our porch. It will be Brock all the way from here on in for any new windows and doors we purchase in the future!!!

    Answer from pro:

    It is with sincere appreciation that we write just how grateful we are for this lovely feedback. We are beyond pleased to hear how your expectations were met, than exceeded tremendously. Everyone involved in your project has been sent your feedback you provided through HomeStars and it has made everyones day that much better. Thank you immensely for commending Andrew for his knowledge and suggestions among other wonderful qualities you mentioned, we're glad you found the pricing to be reasonable compared to other quotations you received, it is very important to us that we provide the highest quality products for a fraction of the cost compared to other suppliers. Not to mention, your truly wonderful feedback regarding Eugene & Oleg's professionalism, it is so great to hear that they provided the friendliest of installations all while being extremely hard working ensuring they get the job done, and done right. We are very grateful for your recommendation & overall for your feedback.

    Reply created 1 May 2017