Brock Doors & Windows Ltd. reviews (2820)

Thank you Udo for this kind and much appreciated feedback. It is always our goal to satisfy our customers just as we have with you. We're glad you found Dave, your sales representative to be very knowledgable & friendly throughout your experience as well as your installers being both friendly & efficient as well. Although you experienced a hiccup with cracked glass on one of your windows, we're glad that Dave was able to execute the process of a service appointment & have it completed in a timely manner. Your recommendation means so much to us, thank you from all of us here at Brock for your pleasant feedback!

Steve, We're sorry for the difficulties you've been experiencing. It is in no ones best interest for anything to go off course. We understand you've been communicating with your installation coordinator & our service coordinator regarding this. Jennifer in Service attempted to connect with you this past Friday, please reach out to her at your earliest opportunity at (905)791-2850 ext 230. We do hope we can remedy this for you, and we're sincerely apologetic that the installation did not go as planned. It is however mandatory to allow the caulking to cure before reapplication, we apologize that this has added delays to the completion of the project, but we must follow these guidelines as a preventive measure to ensure a smooth reapplication with little to no mess. We are more than happy to correct any service issues outstanding Steve, and we look forward to your updated review upon your service appointment. Thank you, Steve, for your feedback- it will help us to ensure we're always providing the best service we can to every client we work with. We appreciate the opportunity we've had to work with you to renovate your home, and also appreciate the opportunity to mend this. Sincerely, Steavi Potter, Reputation Manager

Tina, thank you for your lovely & much appreciated feedback. We're glad that Kris & his father Alex provided the most efficient & friendly service you could receive, your recommendation means the world to us. We bet your new windows and front door are beautiful! We're glad that they could add to the overall appearance of your home in nothing short of a positive way. We also value your recognition of Nick & Alex, two of our Service Technicians, for their again friendly & efficient services. You're more than welcome Tina, thank YOU for your wonderful feedback! We know you'll appreciate the appearance and energy efficiency for many more years to come!

Hi there! We're glad you had such a great experience. We truly value your referral of our company, and we're pleased to hear your satisfaction with our timeliness & professionalism. Thank you!

Milena, Our Accounting Department has no record of a $500 credit under the name you've provided on this review. Please contact our Accounting Department @ (905)791-2850 ext. 244 so Suzette our Accounting Clerk can speak with you and resolve this once your file has been located. Due to lack of information pertaining to your project, we cannot access your invoice number therefore we cannot confirm or deny the legitimacy of your claim. Thank you Milena, we hope to hear from you soon.

Hello, It's extremely unfortunate that you & your home were victims of a break-in. We never enjoy hearing of those terrible occurrences with our clients, we're so glad though that we were able to correct this for you and install the exact same door slab and reuse the existing glass from your previous door. We're glad you were able to save money on the transfer of the glass, and we truly appreciate your feedback on your experience & your satisfaction with the quality of the workmanship we provided. Your recommendation means the world! Thank you so much. Sincerely, Your Brock Solid Team.

Hi there, We're so glad you had a wonderful experience with our company. From sales, installation & beyond we're pleased everything was done professionally with the exception to a minor hiccup in your order. We're glad that the end result left you satisfied with your decision to go with Brock! Thank you for your feedback, it is greatly appreciated! Regards, Your Brock Solid Team.

Hi Helen, That's wonderful! We're so glad you found everyone to be professional, although the job wasn't completely straight forward we're glad our crews were able to overcome the obstacles! Thank you, Helen, for your lovely feedback.

Hi there Edward! We appreciate your recognition of our business, we work hard to provide unparalleled products and services for anyone looking into windows, doors & garage doors. Your satisfaction is very important to us, and your feedback is truly helpful to us & prospective clients alike. Thank you for taking the time to relay your joy, we hope we have the opportunity to work with you again in the future!

Hi there, We're very pleased to see you had a wonderful experience replacing your 3 upper level windows & your patio door. It's wonderful to hear that you're no longer noticing any drafts in the areas in which your windows/patio door were replaced and that noise reduction has become very apparent! Your recognition towards our communication & installation are very much so appreciated and we'd love nothing more than to work with you again in the future if you ever have any further requirements. Thank YOU!!