Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 4 out of 5
    Review left on 8 May 2016

    Replacement bedroom windows (2)

    These are identical windows to the ones that I had replaced by another company. However, the Brock windows only have screens on one side of the window so I can see out of them better & the whole window doesn't get rain soiled . I like the product. The installer was great. They did what they said would they would do when they said they would do it. i would definititely hire them again

    Answer from pro:

    Hi!! It is great to hear that you're enjoying our product so much & are happy with your decision! Thank you very much & it would be our pleasure to work with you again!!

    Reply created 10 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 May 2016

    windows

    I would like to thank sale rep. Andrew and installer Gino ;project coordinator Angelyka they all did a good job. I was most satisfied with their and workmanship from start to finish. Thanks Brockwindows for a good job. Hope some day I will get to use you again. THANKYOU

    Answer from pro:

    Hi James! You're very welcome & THANK YOU for choose Brock. Thank you as well for letting us know how great of a job your team did! We really appreciate this!

    Reply created 6 May 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 1 May 2016

    Bedroom Window replacement

    We visited the Brock showroom and chose windows to replace existing leaking ones. From Mike, JR the Sales Rep to Angelyka our Project Coordinator and Ziggy the Installer we were thoroughly pleased. We were presented with practical options, kept well informed of the status of our installation, and the job was completed promptly. We were very pleased with the neatness of the installation process as well. We would not hesitate to recommend Brock to our friends and neighbours.

    Answer from pro:

    Hi!!! This is fantastic feedback!! Thank you so much for taking the time to commend our team here at Brock!! We're so pleased to know that you had a overall great experience & are happy with the final results!! Thank you again!!

    Reply created 2 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2016

    Windows

    It takes a long time for us to make a decision when it comes to renovations. We had done our homework by bringing in several quotes and decided to check out the Brock advertisement in The Sun. Our visit to the show room in Brampton was positive. Shortly after our arrival, Scott came up to us and answered all our questions and we promptly made an appointment for a home visit and to provide us with a quote. During the home visit, Scott led us through a computer visual of what the windows would look like and with his guidance on what would look right and pleasing for our home, we made our decision right then to place an order. We also added a sliding glass door to the order. Charlotte, our project coordinator, always kept us informed from when we would receive a home visit from the installer, who took the measurements, to the installation date. This helped to assure that we were on course. Michael, who took the measurements, was back to install the windows and door. Seeing the windows for the first time, we were delighted and even more so when they were set in. Without any trim work done yet , we could see and hear the difference. Michael and his helper worked quietly away and by late afternoon the two large front windows and sliding glass door were in place. They looked wonderful and what a difference they made to the esthetics of our home. Because of this experience, we do recommend Brock Windows and Doors.

    Answer from pro:

    Hi Rick & Sue!! WOW!!! This is a stunning review & such positive feedback. It's not only important to us to hear back that our team went above and beyond and exceeded your expectation but it's also really great to have other home owners looking to start their own project read this & feel confident about choosing Brock!! This is fantastic & we appreciate it very much!! Thank you & please let us know if you need anything at all!!

    Reply created 2 May 2016
  • Review from Margo Shuttleworth
    Rating: 5 out of 5
    Review left on 30 Apr 2016

    New basement windows

    We had four of our VERY old basement windows replaced by Brock. Kemal installed the windows and was a pleasure to have at the house. Apart from the sales rep, Kemar was the only person that came to the house, which I thought was an added bonus. He came and measured and then installed as well. The time frame given was 6-8 weeks and they were installed in just over 4. We were super impressed and their quote beat other quotes we had received by $500. I would highly recommend

    Answer from pro:

    Hi Margo!! Thank you so much, we will definitely pass along this fantastic review to Kemar & commend him for a job well done!!

    Reply created 2 May 2016
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 30 Apr 2016

    Brick to Brick Windows replacement

    Brock Doors and Windows - Team of Phil Minuk (Sales) and Eugene (Yauheni Valadzk) - Installation. I am a customer with a very high attention to any detail in respect to the services that I receive. I am writing this review to emphasize on and recommend the high quality, professional, customer focused, friendly, meticulous and details oriented service that I was provided. The Brock Doors and Windows team (sales + installation) has impeccably performed for my house a brick to brick windows replacement service. I am very happy with the service and due to this great experience I had decided to openly recommend it to everyone needing the same service.

    Answer from pro:

    Hi!! This is phenomenal, thank you so much!!! It means the absolute world to our team to know that their efforts made a difference in your experience and the overall outcome of your project!! We very much appreciate you taking the time to recommend us!!

    Reply created 2 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2016

    Patio screen door repair

    Nick showed on time. He explained problem in details repaired screen door very quickly. Very professional service.

    Answer from pro:

    Hi!! This is great to hear!, thank you so much!! We're so glad we could be of assistance!!

    Reply created 2 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2016

    Patio Door and 3 Windows installation

    I would like to recognize Brock Windows project coordinator Adrianna, sales rep Ken and the installer Derek. I was most satisfied with their service and their workmanship from start to finish. Thanks Brock Windows.

    Answer from pro:

    Hi Don, Thank you very much!! We will be sure to pass along your kudos to our team & commend them for a job well done!! You're very welcome & Thank YOU for choosing Brock!!

    Reply created 2 May 2016
  • Review from Milton resident
    Rating: 3 out of 5
    Review left on 29 Apr 2016

    Replacement front door

    The workmen who actually removed and those who subsequently replaced the door were great. We were very pleased with their work and customer focused attitudes. Our difficulty arose with the office staff. We ordered our door with the understanding that it would take no longer than 6 weeks and would be installed before Christmas. Five months later we were still dealing with incorrectly or totally unordered parts. Our 'project manager' was very poor at keeping us advised of changes and issues. It became apparent that our new door was not correctly ordered from the get go. Love the new door just wish Brock's process was a better one.

    Answer from pro:

    Hi there, we're happy to hear you enjoyed the company of our installers and that you love your new door. That being said, we apologize for the experience you had regarding parts. Unfortunately, with the lack of information provided, we are unable to look up your file. It is in our best interest to ensure our customers are completely satisfied, and would like to apologize again for the miscommunication. Thank you so much for your feedback!

    Reply created 24 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2016

    Windows and doors

    Great products and services. My sales rep Brian was very professional and helpful. He didn't try to upsell me on products or features I didn't need. My installer Chris was great as were his crew of guys. Fast neat and Effecient .

    Answer from pro:

    Hi Darren!! This is so kind of you & as well just what we strive for with every project we take on!! Thank you so much!!

    Reply created 2 May 2016