Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2019

    Windows

    Brock Windows did a great job replacing my old windows. Excellent service...my windows were completed ahead of schedule. I was very happy with installer. They worked quickly and were very knowledgeable answered all my questions. I would recommend Brock Windows and doors. Thank so much for my beautiful windows.

    Answer from pro:

    Hi, MG! Thank you for choosing Brock for your recent window replacement project. We appreciate this feedback and recommendation immensely, and will be sure to extend this onto the team. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 5 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2019

    New windows on all floors

    We reached out to Brock to redo windows in 4 rooms. This is the second time we have worked with Brock. Communication is fast and we were able to have an estimate right away! The windows look amazing and were completed in one day. Alex installed our windows and was extremely professional! We are so happy with our new windows and will definitely use Brock again. Highly recommend this company.

    Answer from pro:

    Hi, Alexandra! Thank you for entrusting Brock with your recent & past window replacement projects. We're glad that you're loving your new vinyl windows, and that you found everyone involved to be professional and timely. Your recommendation is valued immensely by our team. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 5 Dec 2019
  • Review from Walter Valentini
    Rating: 5 out of 5
    Review left on 4 Dec 2019

    Window replacements

    Friendly and professional staff. I felt comfortable dealing with all of them. Brian was easy to work with, Diane answered any questions, John had a great sense of humour and Joe’s crew worked diligently to install the windows.

    Answer from pro:

    Hi, Walter! Thank you for the kind feedback regarding your recent experience. We're pleased to see that you had a flawless experience with our staff in all departments. We hope you love your newly installed windows in the years to come. All the best, Brock Doors & Windows Ltd.

    Reply created 5 Dec 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 4 Dec 2019

    installation of new storm door

    We saw excellent reviews for this company on Home Stars. We ordered a new storm door in May. After many cancelled appointments the door was finally delivered. It was the wrong size. Another person came to remeasure the door which was promised in a couple of weeks. Finally this door arrived after several weeks. It was the incorrect size again and couldn't be installed . The people we dealt with were not supportive until I finally contacted someone that seemed to know what he was doing. We got our down payment back six months after the door was ordered. We'd never recommend this company to anyone!!

    Answer from pro:

    Good day, Ms. C. We would like to extend an apology for the unfortunate experience you've detailed above. It is always our intention to provide the best, most seamless experience to each and every client that comes our way. Unfortunately, this was not the case in your situation, and we take full responsibility for that. This has been passed along to our Upper Management team, and further preventative measures will be taken to ensure this does not occur again. Regards, Brock Doors & Windows Ltd. 1-800-449-3808 info@brockwindows.com

    Reply created 5 Dec 2019
  • Review from Steve F
    Rating: 4 out of 5
    Review left on 4 Dec 2019

    Kitchen sliding door and window

    Brock windows kept me up to date with the install. The team arrived onsite on time. Worked well and cleaned up afterwards. Neat finish and well executed. No complaints with the service or work.

    Answer from pro:

    Hi, Steve! Thank you for reviewing your experience with us on HomeStars. We appreciate it immensely! Kind regards, Brock Doors & Windows Ltd.

    Reply created 5 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2019

    Amazing windows and door installation by Brock Doors & Windows

    Brock Doors & Windows' team was great to work with. The sales guy and the installers who installed windows were very professional, diligent, and paid attention to detail. I would highly recommend Brock Windows

    Answer from pro:

    Hi, Manu! Thank you for the 10-star feedback & recommendation. We're glad that everything went exceptionally well from beginning to end, and hope to work alongside you again! All the best, Brock Doors & Windows Ltd.

    Reply created 5 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2019

    New Windows and Doors

    Salesman Brian helped us decide what would work best for us. Ordered 9 windows and 3 doors. Sale gave us free exterior paint (black), triple glass and insulating gas. Our installer Amry was awesome and my new windows and doors look amazing!

    Answer from pro:

    Hi there, Legacy05! Thank you for contributing this feedback to our HomeStars profile. We're delighted to see you were able to take advantage of our 3 for free promotion, and that you're loving the end results! We know you'll continue to enjoy the newfound curb-appeal for many more years to come. Kind regards, Brock Doors & Windows Ltd.

    Reply created 5 Dec 2019
  • Review from Alexandria LeBlanc
    Rating: 5 out of 5
    Review left on 3 Dec 2019

    Windows

    This is my second experience with Brock Windows and once again, I am very pleased with their professionalism and knowledge of their products. The installers were fabulous and completed the install of my 4 windows w/o leaving any mess. A great job and I would recommend them hands down. Alexandria

    Answer from pro:

    Hi, Alexandria! Thank you for entrusting us with all of your window & door needs. We're very appreciative of your feedback, and will be sure to extend this onto the team responsible for your project. We value your recommendation immensely, and hope to have the opportunity of working with you again. Kind regards, Brock Doors & Windows Ltd.

    Reply created 5 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2019

    Great service

    I choose Brock Windows to redo my windows and front doors and they were fantastic to deal with. The customer service was great, the installers were professional and fantastic and paid attention to the smallest details

    Answer from pro:

    Hi Lisa Anne! Thank you for choosing Brock for your recent home renovation project. We're thrilled to see you had a great experience from beginning to end, and that every step of the way was professionally executed. We hope to work with you agin. Kind regards, Brock Doors & Windows Ltd.

    Reply created 3 Dec 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 28 Nov 2019

    Replacement of Windows, Patio Doors and Front Entry Door

    The commercials are true...it really is easy with Brock. Having a local showroom to visit and be able to actually see all of the options in person was a huge bonus. It made picking the right options for our home so much easier than just looking in a brochure or online. We did not feel pressured at any time and were encouraged to take our time to ensure we picked exactly what we wanted/needed. The installers arrived as scheduled and did a fantastic job. Meticulous care was taken with all finishing touches - they even did a great job with the cleanup!!

    Answer from pro:

    Hi there, Thank you for this lovely 10-star feedback! We truly appreciate your comments, and are happy that every step of the way was seamless for you, and that you did not feel pressured at any point in time. That is what we love to hear from our clients! Thank you again for this exceptional feedback, we hope to have the opportunity of working alongside you again. Kind regards, Brock Doors & Windows Ltd.

    Reply created 3 Dec 2019
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