Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Jim Brown
    Rating: 5 out of 5
    Review left on 22 Sep 2019

    Replace windows

    Had a great experience with Brock explained everything to me, installation was quick & easy, great workmanship & cleaned up their mess no complaints whatsoever. I highly recommend this company for any work needed on your home.

    Answer from pro:

    Hi, Jim! Thank you for this lovely feedback. We appreciate your recommendation immensely, and are pleased to see that everything went exceptionally well. Kind regards, Brock Doors & Windows Ltd.

    Reply created 30 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2019

    Replaced all outside windows

    Excellent workmanship and wonderful customer service. I am a senior living on my own and the Brock team was exceptional - very patient woth me and answered all my questions and they did a wonderful job replacing all windows!

    Answer from pro:

    Hi, Sharene! Thank you for connecting with us on HomeStars. We truly appreciate you entrusting us with your replacement window project, and are pleased to hear of your overall satisfaction with the project in its entirety. Kind regards, Brock Doors & Windows Ltd.

    Reply created 25 Sep 2019
  • Review from Lily Wang
    Rating: 5 out of 5
    Review left on 20 Sep 2019

    window replacement

    I hesitated a long time to have my old windows replaced because it is a big and expensive project. The sales person Brian was very helpful and understanding. His professionalism finally made me decide to go ahead with the project. The project took 2 days to finish and the installers did a good job. They worked hard and did their best to clean the areas surrounding the windows. They are open to suggestions that I have. Brocks sent an inspector to check before the project was completed which provided more comfort to me. I am happy with the project and will recommend Brock to my friends.

    Answer from pro:

    Hi there, Lily! We appreciate you choosing Brock for your recent window replacement project. We know all too well just how daunting a home renovation can be, and as a united team, we do our absolute best to ensure our clients are well-informed and well taken care from the initial visitation to the completion, and beyond if ever necessary. Thank you for this 10-star feedback, Lily. We appreciate it immensely. All the best, Brock Doors & Windows Ltd.

    Reply created 25 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2019

    Replace mention of kitchen window

    Gentleman who came to take measurement & give a quote for the job was very professional & pleasant. The actual replacement was done before the initial date I was told of. The installers were very polite & had the job done in record time. Customer service followed up the same day to ask if everything was to my liking & it was & then some.

    Answer from pro:

    Hi there, Thank you for this 10-star feedback regarding your kitchen window replacement project. We're delighted to hear of your satisfaction with everything from beginning to completion. We hope to have the opportunity of joining you again! Kind regards, Brock Doors & Windows Ltd.

    Reply created 25 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2019

    Basement windows

    From the sales representative to the gentlemen installing the windows to the people following up in customer service, there was nothing but excellent, polite professionalism. A pleasure to talk to and have at our home. Windows look great and work well. A trip to their showroom was also worth the visit....wonderful options for future purchases.

    Answer from pro:

    Hi, Deb! We appreciate your feedback regarding your recent basement window replacement project. We're glad to hear that sales, to installation & beyond went seamlessly from beginning until completion. We also appreciate your mentions of your showroom experience, we always encourage those inquiring to come and take a look if and when they can. Thank you for choosing Brock! Kind regards, Brock Doors & Windows Ltd.

    Reply created 25 Sep 2019
  • Review from RyanP
    Rating: 5 out of 5
    Review left on 18 Sep 2019

    Broco Windows and Doors

    Brian came to our house on time and gave us some great suggestions. Brian gave us a very competitive quote compared to other quotes we received. We hired Brock Windows and were pleasantly surprised. They came on time, did all the work to a high standard and cleaned up afterwords. We will definitely use them again for future projects!

    Answer from pro:

    Hi, Ryan! Thank you for this 10-star feedback. We're happy to hear that you had a wonderful experience all around, we look forward to the opportunity of working with you again into the future. All the best, Brock Doors & Windows Ltd.

    Reply created 25 Sep 2019
  • Review from shirley mccabe
    Rating: 5 out of 5
    Review left on 17 Sep 2019

    Dining room, bathroom& kitchen

    From the quote to the ordering & installation VERY TIMELY. Chase & Cody were installers. The work was clean, timely & efficient. They worked great as a team. No mess was left, explanations clear & in total I am pleased.

    Answer from pro:

    Hi, Shirley! Thank you for this feedback. We're delighted to hear of your contentment with the cleanliness of the project, as well as the timeliness of your appointed installation team. We hope to have the opportunity of working with you again. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 25 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2019

    Happy Returning Customer

    My parent had their windows and doors done about 10 years ago from Brock and the install was seamless. Last year they had a wind storm and the storm door came right off. Michaela from Brock service department was so kind and made sure to follow up with all my requests. The service tech that came to the house was knowledgeable and gave us the best service we could have asked for and helped us make the right decision.

    Answer from pro:

    Hi, Nadia! Thank you for the feedback on your recent storm door service appointment. We truly appreciate your feedback towards Michaela our Service Coordinator, as well as your appointed Service Technician. We have passed your feedback along to the team, and they're very appreciative of your kind mentions. Have you any questions whatsoever, please do not hesitate to connect with our office. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 17 Sep 2019
  • Review from Dina Biasini
    Rating: 5 out of 5
    Review left on 14 Sep 2019

    Window replacement

    I hired Brock Windows and Doior to replace my windows and sliding door. I couldn’t be happier. The salesperson Tony was courteous and knowledgeable. The installation staff were excellent. The identified themselves when the arrived. The were neat tidy and cleaned up after themselves. They showed me how to work the windows. I would highly recommend Brock to anyone

    Answer from pro:

    Hi, Dina! Thank you for entrusting us with your home improvement project. We're pleased to hear of your contentment with Tony, as well as the outcome of your window replacement. We appreciate your recommendation immensely. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 17 Sep 2019
  • Review from Rob
    Rating: 2 out of 5
    Review left on 12 Sep 2019

    Window

    Ordered a bow window and had issues and they made every effort to fixing the issues with both the window and the installation thankfully everything was resolved would do business with them again

    Answer from pro:

    Hello Mr. M, We recognize there have been complications with your project, and we apologize for any troubles you've experienced; as that certainly is not our desired outcome for you, or anyone else. We understand you've spoken with our Office Manager, and we are collectively in the works for rectification of the present concerns. Rest assured, we will work diligently to reach a satisfactory resolution with you. Regards, Brock Doors & Windows Ltd.

    Reply created 13 Sep 2019
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