Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 1 out of 5
    Review left on 21 Jan 2023

    Replacement of 2 Sets of Windows

    Signed contract April14/22 for 2 sets of replacement windows. Estimated delivery 12 to 20 weeks. Arrived August 9/22 to install. Removed master bedroom window set only to discover windows were incorrectly ordered. Took 4 hours to install first set resulting in large gap between window frame and drywall on interior. Installers refused to try and install 2nd set. Brock advised they would order a new set for living room. Installer used 4 inch trim to cover gap. Window blinds no longer fit. Was provided $250. credit to cover $938.00 cost to replace window blinds. Only sealed left and right hand moldings. Top and bottom molding had large gap between molding and dry wall. Provided photos of the issue. Was advised that they would correct issues when they installed 2nd set of windows. Could not wait for repairs as we were redecorating and completed repairs myself. ETA on reordered 2nd set of windows early December 2022. Date came and went without any news from Brock. Repeated voice mails left for Project Coordinator went unanswered. Asked for Project Coordinator's Manager's name and contact info. Was refused. Installation department personnel assured me that a Project Coordinator would call me back the next day. Never happened! 2nd set were finally installed Jan. 13/23. Have dealt with 2 other window / door suppliers in the past and have never experienced the level of unprofessional customer service and performance as we have with Brock! the past and have not encountered the issues experienced with Brock!

    Answer from pro:

    Mr. H, We would like to apologize for the inconveniences you had faced during your installation with our company. We understand this was a frustrating experience, and was far from what we expect our customers to experience. We acknowledge that you had a less than favourable experience and have shared this with our leadership team. We are happy to hear your concerns have been rectified – if there are any outstanding concerns, please do not hesitate to connect with us through info@brockwindows.com, where we will escalate your concerns to the appropriate team members promptly. Thank you, Brock Doors & Windows Ltd.

    Reply created 10 Mar 2023
  • Review from Scott
    Rating: 5 out of 5
    Review left on 9 Jan 2023

    Whole home Window and Door Replacement

    We hired Brock doors and windows to replace 11 windows and 3 doors. The price was reasonable. The sales aspect with enjoyable. No pressure sales. Bill and Ken were knowledgeable and helped guide us through the process. explained the different optionsand gave us competitive pricing. Once the windows and doors were ready install was scheduled. The installers showed up on time, the doors were installed over two days and the installed did an excellent job. Very clean and looks great. The windows were installed over the course of a full day. They also did a great job. They were clean and the windows look great. We have had friends comment that our home feels warmer as the old doors and windows sealed very poorly. Overall very happy with Brock doors and windows.

    Answer from pro:

    Scott, thank you for choosing Brock for your recent home improvement project. We're so happy to hear you had an all-around great experience with our team – we know that Bill & Ken are very appreciative of your feedback, as is the entire team at Brock. All the best, Brock Doors & Windows Ltd.

    Reply created 16 Jan 2023
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 Dec 2022

    Very pleased with windows, but slow response time

    I ordered windows for about a third of my house. The quality of the windows in fantastic and for that reason I would definitely recommend again. I was a little disappointed after placing my order to find out that some of what the salesman said could be done, could in fact not be done, but after some push they did provide me with a rebate to compensate me for that. All but one of my windows was installed in the expected timeframe. One window arrived in the wrong colour and three months later I am still waiting for an update on it (with no compensation for the delay -ordered in April). With all that said, while customer service definitely doesn't go above and beyond, the initial instal team was amazing and the windows are great so far so I would still recommend them.

    Answer from pro:

    Thank you for providing us with this feedback, Sbelmore – we are very sorry to hear of any difficulties you faced during your project. We have sent this feedback onto our team so that we can appropriately address our customer service expectations and the delay you've experienced with your window. Your satisfaction is incredibly important to us, and we're very happy to hear of your satisfaction with the quality of product. If you have any questions or concerns, please never hesitate to reach us through info@brockwindows.com.

    Reply created 2 Jan 2023
  • Review from Carmen Franzese
    Rating: 5 out of 5
    Review left on 12 Dec 2022

    Replacement Windows and Doors for my entire house.

    Brock did a phenomenal job installing new Windows and Doors for my entire house. Looks amazing!! That was 18 windows and 3 doors in black. The installers were very professional and completed the job in the time they promised. No complaints. House value has gone up and I am a very happy customer.

    Answer from pro:

    Carmen, thank you for the stellar feedback. We know you (and your neighbours) will continue to love your trend-setting black windows and doors!

    Reply created 2 Jan 2023
  • Review from HGMV2 Hammond
    Rating: 5 out of 5
    Review left on 12 Dec 2022

    Complete Home Window Installation

    Great service beginning with the sales person who explained the complete window purchase and installation process, including the Greener Homes audit procedures. The project coordinator gave us an installation date which was met. The installers were professional, courteous, cooperative, and did a great job. We are very satisfied with the whole process and would recommend Brock to others.

    Answer from pro:

    Thank you for this lovely 10-star feedback! We appreciate your recommendation of our products and services and are happy to hear that everything from consultation to installation went exceptionally well.

    Reply created 2 Jan 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 4 Dec 2022

    Bedroom window

    Repeat customer. Great quality, professional service. Fully happy with finished product! Technicians went above and beyond.

    Answer from pro:

    Thank you for the 10-star feedback! We are very appreciative of your incredibly kind comments and repeat business. We hope to work with you again!

    Reply created 2 Jan 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 3 Dec 2022

    Outstanding service, exceptional products!

    We highly recommend Brock Doors and Windows. We recently replaced our main floor windows and front door, couldnt be happier! Bill N. from Brock quickly gained our trust by really taking the time to listen and understand our needs and preferences. Because of his years of experience and expert knowledge he was able to provide us with a variety of styles and design options all within our budget. He kept us informed every step of the way from start to finish including a post installation visit to make sure everything was perfect, and it was! Thanks Bill and staff for making this substantial investment a smooth and enjoyable process. Avoid bait and switch and high-pressure tactics, go straight to Brock! Frances and Wally

    Answer from pro:

    Thank you for the 10-star feedback, Frances & Wally! We appreciate your recommendation and kind comments.

    Reply created 2 Jan 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2022

    Door and windows

    We ordered a front door and two basement windows at the beginning of the summer. They were installed by early October. The installer did a fantastic job, arrived when expected and left the house clean after completing the job. The door delivery was delayed but Brock did a good job of reaching out and rectifying the issue to our satisfaction. I would recommend Brock for any door or window job as their prices are competitive and of the highest quality!

    Answer from pro:

    Chris, thank you for the 10-star feedback. We appreciate your recommendation and are happy to hear of your successful project!

    Reply created 2 Jan 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 28 Nov 2022

    Windows and doors

    I had recently had Brock Doors & Windows replace all my windows but one which I had to replace a few yews ago plus a sliding glass door. They did an excellent job at a great price. The guys were there on time and removed and replaced all the windows (9) and the sliding glass door in one day which was great. The next day they did all the finishing work and clean up. The neighbours even commented on how clean they were. The windows look and feel great.

    Answer from pro:

    Thank you for the stellar review! We are so glad you had a great experience from beginning to completion.

    Reply created 15 Dec 2022
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 21 Nov 2022

    Windows

    7 windows delivered when expected as advised by sales rep Phil - installed in one day by a top notch team who also cleaned up inside and took away the old windows. The windows are beautiful, trimmed nicely, and the sealed so there are no indoor drafts and added bonus of less outdoor noise.

    Answer from pro:

    Thank you for the 10-star feedback! We're so happy to hear of your satisfaction from beginning to end.

    Reply created 22 Nov 2022
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