Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2019

    Extremely satisfied

    We just moved into our home and Brock Windows made this upgrade extremely easy to decide. They offered step by step service on choosing the right windows to suite our home and our needs. We could not be happier.

    Answer from pro:

    Hi, Stefanie! Thank you for choosing us for your new home renovation project. We're very happy to hear of your contentment with the process in a while. We hope to work with you again if ever required. All the best, Brock Doors & Windows Ltd.

    Reply created 9 May 2019
  • Review from Ron Thompson
    Rating: 5 out of 5
    Review left on 8 May 2019

    North Star custom triple pane windows replacing main house

    Got sales visit in January professional ,on time , right thru financing. Crew install May totally above expectation. Courteous, clean - replace & disposal . Cleanup too. Exemplary job experienced - highly recommend.

    Answer from pro:

    Hi, Ron! Thank you for your 10-star feedback. We're pleased to hear that everything went exceptionally for you, your recommendation is greatly appreciated by our team! All the best, Brock Doors & Windows Ltd.

    Reply created 21 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2019

    Window and door replacement

    I had nothing but a postitive experience from start to finish. The quote and estimate, installation, support and follow up all met and surpassed my expectation. Great product and service all around! If you want quality product, expert installation and service, this is th company to call!!!

    Answer from pro:

    Hi, Lou! Thank you for your feedback, we're very happy to hear that everything went seamlessly and that your project was nothing short of excellent. We truly appreciate your recommendation, Lou. All the best, Brock Doors & Windows Ltd.

    Reply created 9 May 2019
  • Review from Alexandria LeBlanc
    Rating: 5 out of 5
    Review left on 8 May 2019

    New windows

    Great experience with this company; sales rep, Rob, was personable and courteous. I was contacted the day before and given a heads up on the installation time. The installers were fabulous, Sokol and Christian were polite, mannerly and did an awesome job. Other than the sign indicating Brock was at my home and of course my new windows, you would never know. They cleaned and swept up everything. I will certainly use them again when I need to replace the balance of my windows.

    Answer from pro:

    Hi, Alexandria! We're pleased to hear you had a great experience with our team and the project in a whole. We'll be extending your feedback along to Chris, Sokol & Christian as we know they'll all be equally as pleased. Home renovations may seem like quite the messy process, but our team does an excellent job in tidying the debris that comes with a renovation and we're happy they did exactly that! We look forward to working with you again on your next project! Kind regards, Brock Doors & Windows Ltd.

    Reply created 9 May 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 May 2019

    Window replacement

    Delighted with process from start to finish. Three Windows replaced including bay window and very Happy with the look and quality of these Windows. We did look at a couple of other companies but happy we chose Brock. A couple of teething problems and emails not returned after initial post so down to seven stars.

    Answer from pro:

    Hi Neil, Thank you for your feedback! We're happy to hear of your satisfaction with your recent window replacement project, we're overjoyed to have been your company of choice. We do hope to have the opportunity to work with you again! Kind regards, Brock Doors & Windows Ltd.

    Reply created 7 May 2019
  • Review from mark romanelli
    Rating: 0 out of 5
    Review left on 5 May 2019

    Bay window

    Window seals leaking. Every morning window is completely covered in dew and can’t see out. from the get go Brock windows has been letting down me as a customer. Slow responses. Lack of care. Need to do the rest of my windows at the house and I can guarantee I will NOT be calling Brock windows. 0 out of 10. Not recommended. Especially Whitby location.

    Answer from pro:

    Hello Mark, We'd like to apologize if you feel as if your experience has been less than favourable. That of course is far from what we desire for our clients, and would appreciate the opportunity to discuss and rectify the concerns. We can quickly determine if the seals in your windows are faulty, and would appreciate the opportunity to do so. We can suggest some 'troubleshooting' advice for condensation, as that likely is related to the indoor humidity levels and occurs even with high performing windows. If however you are noticing condensation between the panes and it is not wipeable, that would be a sign of seal failure. Please do connect with our Service Department at your earliest opportunity at service@brockwindows.com or by telephone at 1-800-449-3808 ext. 607. We hope to have all your concerns resolved, and again apologize for any and all inconveniences. Regards, Brock Doors & Windows Ltd.

    Reply created 6 May 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 4 May 2019

    Window installation

    I recommend Brock Doors & Windows to anyone wanting windows and doors. They actually did what they said they were going to do and in a timely manner. Their installers were fantastic and their prices were very good.

    Answer from pro:

    Hi there, Thank you for your recommendation of our services! We appreciate your feedback immensely. All the best, Brock Doors & Windows Ltd.

    Reply created 6 May 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 4 May 2019

    Exellent

    We did our first window with different company a years ago and we was so disappointed . Now we decide to change that window but we did not know which company to choose so we phone a few different. From all of them we choose Brock Doors & Windows because they give to as the best price and excellent advice what to choose. Everything was install on term and very professional. I just have to say in a few words -Very professional, excellent service and best quality window. If I have to do any windows or doors in future I will phone just Brock Doors & Windows.

    Answer from pro:

    Hi there, Thank you for reviewing your experience with us on HomeStars! We're sorry to hear that your initial window replacement with another company did not go as planned. It is however nice to hear that we provided a very positive and professional service on your second round of window replacements, and that you were not in any way dismayed with the experience. We look forward to the opportunity to work with you again if ever required! Kind regards, Brock Doors & Windows Ltd.

    Reply created 6 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2019

    Great service from sales to installation

    I bought a door recently from Brock doors and the experience can't be better! The sales person came to my place was very professional and informative. Got a quote on the spot and confirmed a date for installation in 2 months approximately . Their customer support and accounting department very polite and professional as well. They called me few days before installation (as per the date the sales person gave me), came on time, finished everything in a timely manner and I am so happy with the door I got. I would definetly recommend Brock doors to my family and friends and will work with them in the future again.

    Answer from pro:

    Hi, Nadine! Thank you for your 10-star feedback, we're very happy to hear that everything went exceptionally well for you from the very beginning until completion. Your recommendation is greatly appreciated by our team, and we look forward to the opportunity to work with you again! All the best, Brock Doors & Windows Ltd.

    Reply created 6 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2019

    Front Window and Door

    I email for a free in home quote, they got back to me very quick, I had a representative come in just a few days, I ordered a new front picture window and new bathroom window first, once I saved some more money I went straight to Brock windows and doors for a new front door. I am extremely satisfied with both jobs

    Answer from pro:

    Mary Jane, thank you for choosing Brock as your company of choice! We're happy to hear that both experiences were nothing short of excellent for you. Thank you for your 10-star feedback! Kind regards, Brock Doors & Windows Ltd.

    Reply created 6 May 2019
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