Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 May 2019

    Great service

    Andrew was great and explained the windows we would be getting. He explained the different levels of UV protection and made sure we got what we needed. The installers were great. They cleaned up after themselves and didn't leave a mess. They made sure I was happy with the windows before they left.

    Answer from pro:

    Hi, Dina! Thank you for your review, we will be sure to extend this feedback onto Andrew your Sales Representative, as well as the team responsible for your installation. All the best, Brock Doors & Windows Ltd.

    Reply created 15 May 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 4 out of 5
    Review left on 14 May 2019

    Windows

    The staff were friendly and the work was done very quickly. They also cleaned up after the work was done. Overall I am very satisfied, and will recommend them to anyone.

    Answer from pro:

    Hi there, Thank you for your feedback! We're very appreciative. We're grateful for your recommendation of our products & services. Kind regards, Brock Doors & Windows Ltd.

    Reply created 15 May 2019
  • Review from Paul Visentini
    Rating: 4 out of 5
    Review left on 14 May 2019

    patio door install

    I had Brock Windows install a patio door for me the install is done properly with a few minor hiccups which I wish they could have addressed at the time the issues I have with the insulation is the lack of cleanliness and professionalism when doing an install they had dropped some kind of sticky substance on my deck which is now ruined my deck in two or more spots the sealant that was applied to my patio door from the outside do not look properly done there was gaps and some parts it just did not look even in professional also the screen door has issues when opening and closing and now to get somebody out here to take a look at it it's going to take over a month which I'm not happy with but overall they did an okay job

    Answer from pro:

    Hi there Paul, We appreciate you entrusting us with your patio door replacement project. We would like sincerely apologize for any troubles you've experienced, we wish for every clients project to go seamlessly, without question. We understand we're schedule to revisit your property to repair any items of concern on the 27th of May. We look forward to completing this for you, and again apologize for the inconvenience in a whole. We do however appreciate your constructive feedback, as it allows us to better understand our areas of improvement. Kind regards, Brock Doors & Windows Ltd.

    Reply created 15 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2019

    Home Windows

    We are exceptionally pleased with our new windows! We visited the showroom late one Saturday afternoon and saw the products carried and how they worked. We also made an appointment for the sales staff to visit our home. We didn't want the front door or sliding patio door done at this time and were never pressured to do so. They came out for technical measurements and then the installation team did a great job at installing them. Brock staff were friendly, courteous and kept in constant contact with us. Everything was started and completed within the time frame they said it would be. Great job!!

    Answer from pro:

    Hi Suzanne, Thank you for your feedback! We're very pleased to hear you had an exceptional no-pressure experience. We hope to work with you again. All the best, Brock Doors & Windows Ltd.

    Reply created 15 May 2019
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 14 May 2019

    Thank you Brock Door and Windows

    Brutal experience. Windows were paid for in full and I was told I would get a replacement window for an error that occurred during production. Salesman didn't care to follow up, customer service can't keep track of their installation crews or clients, and they feel the need to call way after evening hours. I needed to message, call and email many times for a reply. My prior review was a 10 and wonderfully fantastic, but after the way the mistake was handled and how late it was handled, my wife and I are extremely disappointed. The only reason we would maybe recommend Brock is strictly limited to their superior product. We were sold on the idea of how easy it would be to get issues rectified and it seems its been nothing close to what we were promised. It's been over a month now. Stefan and his team did a fantastic job installing. The windows are fantastic and we love them.

    Answer from pro:

    Hi there, Brandon! We appreciate your kind mentions of those involved in your project, and are happy to hear that you found the feedback of our team to be a tremendous help in your decision making process. We hope to have the pleasure of working alongside you again on any future window and/or door renovations. Thank you! All the best, Brock Doors & Windows Ltd.

    Reply created 14 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2019

    Patio door replacement

    Brock was my first choice because I had heard a lot about them. I shopped around 3-4 quotes. They were not the least expensive, but when you figure in the whole package, they were the easiest and best! I am very pleased with my new doors and would definitely recommend them!

    Answer from pro:

    Hi James, Thank you for entrusting us based on the word-of-mouth of others! We're happy to have been a perfect match for your patio door replacement project. Your recommendation is greatly appreciated, Kind regards, Brock Doors & Windows Ltd.

    Reply created 14 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2019

    Bay window and bathroom window replace

    Very pleased with the Brock experience. From the salesperson providing the quote, the measure and install, the process was professional, courteous. The windows look great, our neighbours were impressed and have indicated that they will contact Brock for a quote.

    Answer from pro:

    Hi Ms. Benjamin! We're so happy to hear of your satisfaction with your recent window replacement project with us. We appreciate your recommendation of our services to your neighbours, and look forward to the opportunity to work with them! Kind regards, Brock Doors & Windows Ltd.

    Reply created 14 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2019

    Sliding doors

    My husband and I recently got a window and 2 sliding doors replaced. First off, the sales representative who came to our home was very friendly, and helpful in deciding the right style of window and colour. Brock windows was very quick in booking a date for the installation. Finally, the installers were very friendly and quick!! They cleaned up after themselves and did an excellent job. We are very satisfied with the results and we would definitely recommend Brock windows in the future.

    Answer from pro:

    Hi, Nizich family! We'd like to thank you for entrusting us with your home renovation project. We're grateful of your kind mentions regarding your Sales Representatives friendly demeanour and overall product knowledge. Your recommendation is greatly appreciated. All the best, Brock Doors & Windows Ltd.

    Reply created 10 May 2019
  • Review from Brad
    Rating: 5 out of 5
    Review left on 9 May 2019

    Bay Window

    We have never used Brock Windows before and due to a Winter Special, we were able to attain a good price for our son's bay window in his home. Being busy people as most, we found them most accommodating - met in the evening to give us a quote (extremely nice person who understood the financial need) and followed up with a measurement (this person was also very professional and courteous) and then arrived on time promptly to do the job. The installers were friendly, caring and did an excellent job. The clean up was awesome and they left their work area spotless!. We love the new window and even the finishing job outside below window and the framing inside was done professionally! We were extremely pleased overall, as we also received a call after the job was done to ensure our satisfaction. Well done...and we will definitely recommend Brock Windows to family and friends! Thank you !

    Answer from pro:

    Brad, thank you for connecting with us on HomeStars. We're very happy to hear you found us to be accommodating with your appointments, we aim not to interfere with our clients busy schedules and are grateful to hear you found all processes from the very beginning to completion to have gone seamlessly. Your recommendation is greatly appreciated, thank you again Brad. All the best, Brock Doors & Windows Ltd.

    Reply created 10 May 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 9 May 2019

    New Door (finally)

    We are very happy with our new door and installation. We changed the colour and Brock was very accommodating with this change. We love our door and side light and are very pleased with the quality as well. Ludo, was our installer and he was very professional. Highly recommend Brock Doors and Windows Ltd.

    Answer from pro:

    Hi there, Thank you for your recommendation of our services! We're quite happy to hear of your delight with your brand new door system. We wish you all the best, Brock Doors & Windows Ltd.

    Reply created 9 May 2019
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